> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage your profile and email preferences

> Update your own name, timezone, profile picture, and product update email preference.

export const guideLink0_0 = "/msp-guides/account/understand-your-access"

export const guideLink1_0 = "/msp-guides/account/arrange-your-sidebar"

export const guideLink2_0 = "/msp-guides/ticketing/open-a-ticket"

**Audience:** MSP staff managing their own account. These personal controls do not edit another user’s role or the shared navigation defaults. For those tasks, use [Users and roles](/user-guides/settings/users-roles) or [shared navigation settings](/user-guides/getting-started/customizing-the-sidebar).

Open **Settings > User Settings** in your portal (`/settings/user`). Your personal information, sign-in method, access summary, and email preferences appear on this page. Changes to other people's accounts are handled by your MSP.

## Edit your personal information

<Steps>
  <Step title="Open your profile editor">
    Select **Edit profile** beside your profile summary. The **Personal information** drawer opens.
  </Step>

  <Step title="Update your details">
    Enter your **Full name**. You can also set an optional **Display name**, **Title**, and **Department**.

    Choose your **Timezone**, or select **Use Organization Default** to follow the organization's timezone. This is your personal preference; it does not change the organization's default.
  </Step>

  <Step title="Save the changes">
    Select **Save changes** and wait for the success message. **Cancel** or closing the drawer discards unsaved edits.
  </Step>
</Steps>

<Frame caption="Unsaved example details in the shared profile editor, captured in MSPortal Demo.">
  <img src="https://mintcdn.com/msportal/CuJu_16D8ZGdquKW/images/product/account-personal-information.png?fit=max&auto=format&n=CuJu_16D8ZGdquKW&q=85&s=8a82dec28a7fe215a5e1b2cd5347723d" alt="Personal information form with example name, title, department, timezone, and Save changes button." width="1040" height="1100" data-path="images/product/account-personal-information.png" />
</Frame>

## Change your profile picture

Select **Change Avatar** under your profile picture. Choose a PNG or JPEG image under 5 MB. In **Crop Avatar**, adjust the crop, zoom, and rotation, then select **Save & Apply**. Wait for the successful upload message. The avatar upload saves separately from the Personal information drawer.

## Review how you sign in

Select **Manage sign-in** to move to the **Sign-in method** card on the same page. It shows your sign-in email and the method associated with your account.

If you use Microsoft or Google, **Manage in Microsoft** or **Manage in Google** opens that provider's account security page. Follow your IT provider's process for changes to your work account. The profile editor does not change your sign-in email or password.

## Choose whether to receive product update emails

In **Email Notifications**, switch **Product update emails** on or off. This preference saves immediately; there is no separate Save button. Wait for confirmation before leaving.

<Frame>
  <img src="https://mintcdn.com/msportal/CuJu_16D8ZGdquKW/images/product/account-product-update-emails.png?fit=max&auto=format&n=CuJu_16D8ZGdquKW&q=85&s=5199b78e2e10b324b93870210806f906" alt="Product update emails switch and the message explaining the role default." width="1856" height="408" data-path="images/product/account-product-update-emails.png" />
</Frame>

When the card says **Currently using your role's default setting**, your role controls the default. Changing the switch records your own preference.

<Note>
  This switch controls product update emails about MSPortal features. It is not a setting for ticket replies, security messages, or every notification sent by your IT provider.
</Note>

## FAQs

<AccordionGroup>
  <Accordion title="Where do I change my name or timezone?">
    Open **Settings > User Settings > Edit profile**. Update the fields and select **Save changes**.
  </Accordion>

  <Accordion title="Can I change my sign-in email here?">
    No. The personal information editor does not include a sign-in email field. Contact your MSP about a change to the account you use to access the portal.
  </Accordion>

  <Accordion title="Does changing my display name change my permissions?">
    No. Names and personal preferences do not change your assigned role or company access. Your MSP manages access.
  </Accordion>

  <Accordion title="Why did my profile changes disappear?">
    Closing the Personal information drawer or selecting **Cancel** discards unsaved edits. Reopen it, make the changes, and select **Save changes**. If a save fails, check that Full name is filled in and retry; contact your MSP if the error continues.
  </Accordion>

  <Accordion title="Why will my profile picture not upload?">
    Check that the file is PNG or JPEG and under 5 MB. Complete the crop and select **Save & Apply**. If uploading fails, retain your original file and contact your MSP with the error message.
  </Accordion>

  <Accordion title="Will turning off product update emails stop ticket emails?">
    No. This preference only controls product update emails. Ask your MSP about ticket and other operational notification settings.
  </Accordion>

  <Accordion title="Can an MSP edit personal preferences while impersonating me?">
    User Settings is presented as read-only during impersonation. Sign in as yourself to update your personal information and preferences.
  </Accordion>
</AccordionGroup>

## Related guides

* <a href={guideLink0_0}>Understand your role and company access</a>
* <a href={guideLink1_0}>Arrange your personal sidebar</a>
* <a href={guideLink2_0}>Open a support ticket</a>