> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Open an agreement PDF

> Find uploaded agreement documents by year and version, then open the PDF you need.

Open **Agreements** or **Contracts**, select the agreement row, and select **Documents** to find the PDFs your MSP uploaded for that record.

Company users can open the documents they have permission to read. Uploading, replacing, and deleting documents are MSP tasks.

## Open the right version

<Steps>
  <Step title="Confirm the agreement">
    Check the agreement name and company before switching to **Documents**.
  </Step>

  <Step title="Choose the year and version">
    Find the relevant year. Documents are grouped by agreement year, with the highest listed version first. Check the title, **v** version badge, upload date, and size when shown.

    **Latest** identifies the first listed version within that year. It does not prove that a document is signed, accepted, or the current legal agreement.
  </Step>

  <Step title="Open the PDF">
    Select the document’s **Download** icon and wait for the result. The portal opens a temporary file link in a new browser tab. Depending on browser settings, the PDF may display there or download.
  </Step>

  <Step title="Check the document">
    Confirm the document’s year, parties, version, and content before using it. Contact your MSP if it is missing pages or appears to be the wrong file.
  </Step>
</Steps>

## Troubleshooting

| Problem                                   | What to do                                                                                            |
| ----------------------------------------- | ----------------------------------------------------------------------------------------------------- |
| No documents are listed                   | Check for a detail-load warning, then ask your MSP whether a PDF has been uploaded to this agreement. |
| Failed to open document                   | Try the Download icon again and ask your MSP to verify the file and your access if it continues.      |
| Nothing opens                             | Check whether the browser blocked the new tab, then retry.                                            |
| A previously copied file link has expired | Return to Documents and use Download again to request a new link.                                     |
| A previous version is missing             | Your MSP may have replaced that year’s versions or deleted the file. Ask it for the version you need. |

Do not use a temporary download URL as a permanent document bookmark. Return to the agreement’s Documents tab for a fresh link.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does opening a PDF sign or accept it?">
    No. Download opens the uploaded file. Contact your MSP for its signing or acceptance process.
  </Accordion>

  <Accordion title="Does Latest mean the latest document across every year?">
    It identifies the first listed version within its year group. Check the year and document content too.
  </Accordion>

  <Accordion title="Can I upload a signed copy as a Company user?">
    Ask your MSP how to provide it. MSP staff manage uploads in this area; Company users have document-reading controls.
  </Accordion>

  <Accordion title="Why can I see a document count but no files?">
    The list summary can load before the detail data. Check for a detail-load warning and ask your MSP to investigate if the mismatch persists.
  </Accordion>

  <Accordion title="Can I recover a deleted or replaced version from this screen?">
    There is no restore action in the Documents tab. Ask your MSP for a retained copy.
  </Accordion>
</AccordionGroup>

## Related guides

* [Find and review an agreement](/user-guides/agreements/view-agreements)
* [MSP guide: upload and manage agreement PDFs](/user-guides/agreements/manage-documents)