> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand Calendar freeze windows

> Recognize restricted change periods, show freeze overlays and ask your MSP about scheduling conflicts.

**Audience:** Company users and MSP staff with Calendar and Changes-layer access. Your MSP manages freeze-window definitions; Company users do not create or edit them in Calendar settings.

A **freeze window** marks a period when your organization wants to restrict changes, such as a busy trading period or a planned reporting close. MSPortal can show the window in Calendar and flag overlapping changes. A warning does not itself cancel an event, block every booking or grant an exception to your organization's process.

## Find a freeze window

1. Open **Calendar** and check the company scope and displayed date range.
2. Open the layers menu and keep **Changes** enabled. In the Day, Week or Month grid, also turn on **Calendar Blocks** to show the freeze overlay.
3. Look for the named freeze period. Check the Calendar time zone and the dates involved; a recurring freeze can appear more than once.
4. Review the related scheduled change or appointment if you have access. A conflict warning can say **This event overlaps a freeze window.**
5. Ask your MSP to confirm whether work should move or requires an approved exception. Include the company/site, freeze name, planned work and relevant date/time.

<Frame caption="MSP example of the layers menu. Enable Calendar Blocks as well as Changes for freeze overlays in detailed grids; this screenshot shows Calendar Blocks off.">
  <img src="https://mintcdn.com/msportal/CuJu_16D8ZGdquKW/images/product/calendar-layers-menu.png?fit=max&auto=format&n=CuJu_16D8ZGdquKW&q=85&s=6cc4deb13cdd006bcf8e696460f3f2d3" alt="MSP Calendar layers menu with Changes enabled and Calendar Blocks off" width="480" height="294" data-path="images/product/calendar-layers-menu.png" />
</Frame>

**Mine**, **Site** or **All** beside a layer reflects assigned access; it is not a menu for granting yourself broader permissions. A missing Changes layer can mean your role does not have access.

## Understand scope and recurrence

An MSP can configure a freeze for the whole MSP tenant, a company, or a specific site. Do not assume a similarly named freeze applies to every company or site. Ask your MSP to confirm the intended scope if the calendar label is unclear.

A window can occur once or repeat daily, weekly, monthly or annually. The visible calendar range is not a complete history of every recurrence. An inactive, expired or out-of-range freeze may not appear.

## Handle a conflict

Check the actual event and freeze times before requesting a change. The presence of an overlap warning is information for your scheduling process; it does not tell you that a provider event was cancelled, that an approval was granted or that all other events have been checked.

Do not hide the layer as a way to resolve the conflict. Turning layers off only changes your view. Your MSP must edit the relevant freeze or reschedule the work through its normal process.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="What is a Calendar freeze window?">It identifies a restricted change period set by your MSP. Calendar can show the period and warn about overlapping scheduled changes.</Accordion>
  <Accordion title="Can Company users create or edit freeze windows?">No. Ask your MSP to manage them under Settings, Calendar, Freeze Windows. Company users can read available Calendar information and discuss scheduling conflicts.</Accordion>
  <Accordion title="Why is a freeze missing from the Day, Week or Month calendar?">Check the company scope, date range and access. Enable Changes and Calendar Blocks for the freeze overlay. The window must also be active and have an occurrence in that range.</Accordion>
  <Accordion title="Does a freeze automatically cancel meetings or stop every booking?">No. Treat it as a scheduling warning and follow your organization's approval process. Do not assume every meeting or provider event is blocked automatically.</Accordion>
  <Accordion title="Does turning off Changes or Calendar Blocks remove the freeze?">No. It only hides information from your view. The saved freeze remains until an authorized MSP user changes it.</Accordion>
  <Accordion title="What should I send my MSP when a change overlaps a freeze?">Provide the company and site, freeze name, planned work and relevant dates/times. Ask whether to reschedule or follow an exception process.</Accordion>
  <Accordion title="Does a missing conflict warning prove the time is safe for changes?">No. Check the visible date range, applicable company/site and your organization's process. Missing warnings are not approval or proof that every event was checked.</Accordion>
  <Accordion title="Why can the same freeze appear on several dates?">Your MSP may have configured daily, weekly, monthly or annual recurrence. Confirm the relevant occurrence and time zone before scheduling work.</Accordion>
  <Accordion title="Does a site label mean every freeze shown applies only to my site?">Do not infer that from the view alone. Freeze scope can be tenant-wide, company-wide or site-specific; ask your MSP to confirm applicability when unclear.</Accordion>
</AccordionGroup>

## Related guides

* [Find Calendar events](/user-guides/calendar/find-calendar-events)
* [Filter Calendar layers](/user-guides/calendar/filter-calendar-events)
* [MSP: manage freeze windows](/user-guides/calendar/manage-freeze-windows)