> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Find and filter cloud groups

> Search group names or email, combine company and type filters, and troubleshoot missing groups.

Use the column filters on **Cloud > Groups** to find accessible Microsoft or Google groups. The table loads 50 groups per page, and its supported filters search across the matching dataset.

**Audience:** Company users with Microsoft 365 read access and MSP staff.

## Find a group

1. Confirm the top-bar company scope.
2. Enter a name in the **Group** column filter, or a group email/domain fragment in **Email**.
3. Use **Company** and **Provider** where those columns appear, and choose a **Type** when needed.
4. Wait for the count and rows to update. Changing a filter returns the list to page 1 and closes an open member dialog.
5. Use **Previous** and **Next** for additional results, then click the required row to read its members.

Group searches the stored group name; Email searches the group email. These text matches ignore letter case and surrounding spaces. They do not search member names, descriptions, aliases or company names. Use the separate Company selector/filter for company scope.

## Choose a type

Open the **Type** filter and select the classifications you need. Its search box finds type options, not group or member records. Multiple selected types are alternatives: a group can match any selected type.

<Frame caption="Choose from the group types available in the current scope; options depend on synchronized data.">
  <img src="https://mintcdn.com/msportal/CuJu_16D8ZGdquKW/images/product/cloud-groups-filter-controls.png?fit=max&auto=format&n=CuJu_16D8ZGdquKW&q=85&s=3e6b87073b1d276eeac6184c18a3ad2b" alt="Cloud Groups Type filter with option search and selection controls." width="482" height="224" data-path="images/product/cloud-groups-filter-controls.png" />
</Frame>

Different column filters combine, so a row must also match the other active fields. **Clear Filters** removes the table filters, including a provider supplied by an entry link, while keeping the top-bar company scope and account access limits. Reopening the page can restore a provider specified in its URL.

Provider is omitted when only one provider is available. Company is omitted when the top bar selects one company. A Type option can produce no rows after other filters or client-visibility restrictions are applied.

## Sorting, export, and missing results

The current Groups list does not offer column sorting, a Members range filter, a Client visible filter, or CSV export. The member dialog also has no search or export. Ask your MSP for provider records if you need a broader membership analysis.

For an empty result, clear table filters and check the company scope. If a Company user still cannot see a group that an MSP reader can see, the MSP should check **Client visible** as well as company mapping and synchronization. A group offered in a ticket form does not by itself grant access to Cloud Groups; ticket forms have their own access and provider/type restrictions.

MSP staff: [Hide all security groups](/user-guides/cloud/manage-group-visibility) uses the **top-bar company scope**, not these table filters or the visible page.

## FAQs

<AccordionGroup>
  <Accordion title="Can I search by a member name to find their groups?">
    No. The Group field searches group names and Email searches group email. There is no reverse member lookup on this page.
  </Accordion>

  <Accordion title="Does the Type search box search group names?">
    No. It narrows the available type options. Use the Group column filter for a group name.
  </Accordion>

  <Accordion title="Do two selected types have to match at the same time?">
    No. Choices within Type are alternatives. Other active fields must also match.
  </Accordion>

  <Accordion title="Can I sort by member count or export the group list?">
    The current Groups table does not offer sorting or CSV export. Ask your MSP for the relevant provider records for broader analysis.
  </Accordion>

  <Accordion title="Does Clear Filters remove my company access restrictions?">
    No. It clears table filters but preserves top-bar scope and your authorized access.
  </Accordion>

  <Accordion title="Why can my MSP see a group that I cannot?">
    MSP readers can see groups hidden from clients. Company users also depend on company access, mapping and synchronization. Ask your MSP to review the group visibility and access.
  </Accordion>

  <Accordion title="Does a group in a ticket form mean I can open Cloud Groups?">
    No. Ticket-form group pickers do not require Cloud Groups read access. The form also applies its configured provider and type choices.
  </Accordion>

  <Accordion title="Does filtering to one row limit Hide all security groups to that row?">
    No. The bulk action uses the top-bar company scope and targets Security and Mail-enabled security groups across pages. Table search, provider, type and Company column filters do not narrow it.
  </Accordion>
</AccordionGroup>

## Related guides

* [Read cloud groups and members](/user-guides/cloud/groups)
* [Manage client group visibility](/user-guides/cloud/manage-group-visibility)