> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Cloud Users

> Every Microsoft 365 and Google Workspace identity in one searchable table, with status, account type, 2-step verification, and assigned licenses

The **Users** tab lists every identity across every connected Microsoft 365 and Google Workspace tenant on one table. Search a person by name or email and find them regardless of which platform their company runs.

## Accessing Cloud Users

1. Click **Cloud** in the sidebar
2. Select the **Users** tab

## What the Table Shows

| Column                  | Description                                                               |
| ----------------------- | ------------------------------------------------------------------------- |
| **Name**                | Display name, with job title shown beneath it                             |
| **Provider**            | Microsoft 365 or Google Workspace                                         |
| **Email**               | Primary email address                                                     |
| **Company**             | The MSPortal company the user belongs to                                  |
| **Status**              | **Enabled** or **Disabled**                                               |
| **Account type**        | **Administrator**, **Member**, **Guest**, or **User** (hidden by default) |
| **2-step verification** | **Enforced**, **Enrolled**, or **Not enrolled**                           |
| **Licenses**            | Assigned license badges, or **No licenses**                               |
| **Last login**          | Most recent sign-in (hidden by default)                                   |
| **Last synced**         | When this record was last refreshed (hidden by default)                   |

Show any hidden column from the column visibility control above the table.

### 2-Step Verification

For Google Workspace users this column reports Google's own account state:

| Value            | Meaning                                                                 |
| ---------------- | ----------------------------------------------------------------------- |
| **Enforced**     | The administrator requires a second factor. The user cannot turn it off |
| **Enrolled**     | The user has set up a second factor, but it is not enforced by policy   |
| **Not enrolled** | No second factor is configured                                          |

Microsoft 365 rows show **Not available** in this column. Microsoft multi-factor coverage is reported through Secure Score instead, on the [Cloud Posture](/user-guides/cloud/posture) tab.

<Tip>
  Filter to **Google Workspace** and sort by 2-step verification to produce the exact list of accounts behind the 2-step verification checks in the posture score.
</Tip>

### Licenses

The Licenses column shows the first two license badges inline. When a user holds more than two, a **+N more** badge appears at the end. Users with nothing assigned show **No licenses**.

<Tip>
  **No licenses** combined with **Status = Enabled** is a common finding: an active account nobody is paying for, which is either an unlicensed service account or a person who cannot actually use the platform.
</Tip>

## Searching and Filtering

* **Search** matches names, email addresses, domains, and company names
* **Cloud provider** narrows to one platform or shows both
* **Company** is a multi-select column filter, hidden automatically when you are already scoped to one company
* Tables load 50 rows per page

## Common Use Cases

<CardGroup cols={2}>
  <Card title="2-step verification gaps" icon="shield-exclamation">
    Filter to **Google Workspace** and review the 2-step verification column to find the specific accounts lowering the posture score.
  </Card>

  <Card title="License reclamation" icon="recycle">
    Filter by **Status = Disabled** and look for rows that still carry license badges. Those are seats you can recover.
  </Card>

  <Card title="Offboarding verification" icon="user-minus">
    Search a departed employee by name across both platforms to confirm the account is disabled and stripped of licenses everywhere.
  </Card>

  <Card title="Administrator audit" icon="user-shield">
    Show the **Account type** column and review every **Administrator** across all clients in one pass.
  </Card>
</CardGroup>

## Company Scoping

The page follows the global company selector. Select a single company to see only that client's identities, or view every connected tenant at once. Company users who sign in to the portal see only their own organization.

## Permissions

Viewing the Users tab requires the Microsoft 365 read permission (`read_m365`), which also governs the other Cloud tabs.

## Troubleshooting

| Issue                                       | Solution                                                                                                                    |
| ------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------- |
| "No cloud users match these filters"        | Clear the search box, set the provider filter to **Microsoft and Google**, and confirm the company selector is not narrowed |
| Google Workspace users missing              | Confirm **Users** is enabled under **Sync settings** on the connection, then click **Sync now**                             |
| 2-step verification shows **Not available** | Expected for Microsoft 365 rows. Review Microsoft multi-factor coverage on the Posture tab                                  |
| A recently created user is missing          | Both platforms synchronize daily. Click **Sync now** on the connection to pull the change immediately                       |
| Suspended Google users still listed         | Suspended accounts remain visible for auditing. They are excluded from posture scoring so they do not affect the score      |

## Related Resources

<CardGroup cols={2}>
  <Card title="Cloud Licenses" icon="id-card" href="/user-guides/cloud/licenses">
    Seat utilization and product breakdowns
  </Card>

  <Card title="Cloud Groups" icon="user-group" href="/user-guides/cloud/groups">
    Group membership across both platforms
  </Card>

  <Card title="Cloud Posture" icon="shield-check" href="/user-guides/cloud/posture">
    How 2-step verification coverage is scored
  </Card>

  <Card title="Connect Google Workspace" icon="google" href="/user-guides/integrations/enable-google-workspace-integration">
    Set up per-company connections
  </Card>
</CardGroup>