> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Use the resource hub

> Find the documents, folders, and useful links your MSP has organized for your company.

**Audience:** Company users and MSP staff browsing shared resources.

The resource hub is a page of documents, folders, and links organized by your MSP. Its title, sections, and contents are customizable. Your portal might call it **Important Info**, use another name, show it as **Documentation > Hub**, or use it in place of Overview.

## Find a resource

<Steps>
  <Step title="Open the hub">
    Use the hub entry provided by your MSP or the **Hub** tab in Documentation when present. A standalone hub uses `/documentation-hub`; if the standalone placement is not enabled, that address returns to Documentation.
  </Step>

  <Step title="Browse sections or search">
    Open a section to see its resources. Use **Search resources** to search available resources. Enter at least two characters for the broader shared-document search results.

    Where available, use the type filters for **Documents**, **Folders**, or **Links**, and the **Company scope** filter to narrow the list. Clear filters if no items match.
  </Step>

  <Step title="Open the result">
    Select a document to read it, a folder to browse its documents, or a link to open its destination in a new tab. Section headings organize resources; they are not necessarily links.
  </Step>
</Steps>

The hub shows resources made available to your current company scope and role. A link to an external service may require a separate sign-in or permissions in that service.

## FAQs

<AccordionGroup>
  <Accordion title="Why is there no Hub tab?">
    The MSP controls whether the hub is enabled and where it appears. It may be a separate sidebar page, replace Overview, or be unavailable in your portal.
  </Accordion>

  <Accordion title="Can I add or pin resources myself?">
    The MSP manages the hub's layout and pinned content in Documentation settings. Ask them to add a resource or change its placement.
  </Accordion>

  <Accordion title="Why does the hub have a different name?">
    Your MSP can customize its title and layout. Look for the resource page they provide, such as Important Info.
  </Accordion>

  <Accordion title="Why does a link open another website?">
    Hub links can point to external services. These open in a new tab and may need their own sign-in. Documents and folders normally open within the portal.
  </Accordion>

  <Accordion title="Why are my search results empty?">
    Clear type and company filters, check your company selection, and try a short title or keyword. Shared-document search begins with at least two characters. Ask your MSP to confirm that the resource is shared with your role if it remains missing.
  </Accordion>

  <Accordion title="Does appearing in the hub give me access to an external service?">
    No. A hub link is a shortcut. The destination still enforces its own account and permission requirements.
  </Accordion>
</AccordionGroup>

## Related guides

* [Find and read shared documents](/user-guides/documentation/find-shared-documents)
* [Understand your role and company access](/user-guides/account/understand-your-access)