> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Intermedia Integration

> Connect Intermedia Unite Extend Analytics to prepare call and usage reporting

This guide walks you through connecting Intermedia Unite to MSPortal.ai through the Unite Extend Analytics API.

<Note>
  Intermedia is currently a **Pilot** integration available to selected tenants. If you don't see the Intermedia card in **Settings > Integrations**, contact [support@msportal.ai](mailto:support@msportal.ai). The pilot secures and validates the API connection; data sync features build on this connection.
</Note>

## Prerequisites

* An Intermedia Unite account with HostPilot admin access
* MSPortal.ai integration management permission

## Part 1: Create a Unite Extend Service Account

<Steps>
  <Step title="Open HostPilot">
    Log in to HostPilot, Intermedia's admin portal.
  </Step>

  <Step title="Create a Service Account">
    Go to **Intermedia Unite > Apps & Integrations > Unite Extend API access** and create a Service Account with **Analytics API** access.
  </Step>

  <Step title="Copy the Credentials">
    Copy the **Client ID** and **Secret Key**.
  </Step>
</Steps>

## Part 2: Connect in MSPortal

<Steps>
  <Step title="Open the Setup Page">
    Go to **Settings > Integrations**, find the **Intermedia** card, and click **Configure**.
  </Step>

  <Step title="Enter Your Credentials">
    | Field          | Value                            |
    | -------------- | -------------------------------- |
    | **Client ID**  | The service account's client ID  |
    | **Secret key** | The service account's secret key |
  </Step>

  <Step title="Test the Connection">
    Click **Test Connection**. On success you'll see **Connection Verified**: Intermedia issued an Analytics API access token for this service account.
  </Step>

  <Step title="Connect">
    Click **Connect** to save. Both values are stored only in Vault.
  </Step>
</Steps>

## Managing the Connection

* To update credentials later, re-open the setup page, enter the new values, click **Retest Connection**, then **Save Changes**.
* To disconnect, click the remove button and confirm. This removes the connection and its stored Vault credentials and cannot be undone.
* Users without integration management permission see the connection read-only.

## Troubleshooting

| Issue                | Solution                                                                                                                                             |
| -------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
| Credentials rejected | The client ID or secret key was rejected, or the Analytics API scope is not enabled on the service account. Recheck the service account in HostPilot |

## Related Resources

<CardGroup cols={2}>
  <Card title="Integrations Overview" icon="plug" href="/user-guides/integrations/index">
    Explore all available integrations
  </Card>
</CardGroup>