> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure N-able N-central Integration

> Connect N-central to sync customers and import managed devices into MSPortal.ai

Connect N-able N-central to MSPortal.ai to synchronize customers, map them to MSPortal companies, and import managed devices.

## Prerequisites

* An N-central account with permission to create an API-only user and generate an API token
* The HTTPS URL for your N-central server
* MSPortal.ai integration management permission
* Companies in MSPortal to map to N-central customers

## Create an N-central API Token

<Steps>
  <Step title="Create an API-only user">
    In N-central, create a dedicated API-only user for MSPortal. Disable MFA for this API user and use a non-expiring password so scheduled synchronization can continue.
  </Step>

  <Step title="Open API Access">
    Go to **Administration > User Management > Users**, open the API user, and select **API Access**.
  </Step>

  <Step title="Generate the token">
    Click **Generate JSON Web Token** and copy the token. Store it securely until you enter it in MSPortal.
  </Step>
</Steps>

## Connect N-central in MSPortal

<Steps>
  <Step title="Open the setup page">
    In MSPortal, go to **Settings > Integrations**, find **N-able N-central**, and click **Configure**.
  </Step>

  <Step title="Enter the connection details">
    Enter your **Server URL**, such as `https://ncentral.example.com`, and the **API Token (JWT)** generated in N-central.
  </Step>

  <Step title="Test the connection">
    Click **Test Connection**. Resolve any authentication or server URL error before continuing.
  </Step>

  <Step title="Create the integration">
    After the test succeeds, click **Create Integration**. MSPortal stores the token securely and starts customer discovery.
  </Step>
</Steps>

## Map Customers and Import Devices

<Steps>
  <Step title="Map N-central customers">
    In the **Map** step, link each N-central customer to the company it belongs to in MSPortal. Use quick match to suggest mappings by name, then review the results.
  </Step>

  <Step title="Review device types">
    Continue to the import step and map the N-central device categories to your MSPortal device types.
  </Step>

  <Step title="Import devices">
    Select the devices you want to import. Only devices belonging to mapped customers can be associated with the correct MSPortal company.
  </Step>
</Steps>

## Managing the Connection

* Reopen **Configure** to update the server URL or API token.
* Enter the current or replacement token before retesting an existing connection.
* Return to the import step to review newly discovered devices or adjust device type mappings.

## Troubleshooting

| Issue                        | Solution                                                                                                                                |
| ---------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- |
| Connection test fails        | Confirm the server URL uses HTTPS and points to the root of your N-central server. Then generate a new JSON Web Token for the API user. |
| Authentication stops working | Confirm the API user is still active, MFA remains disabled for that API-only account, and its password has not expired.                 |
| Customers are missing        | Allow the initial customer synchronization to finish, then reopen the mapping step.                                                     |
| Devices cannot be imported   | Map the device's N-central customer to an MSPortal company first.                                                                       |

## Related Resources

<CardGroup cols={2}>
  <Card title="Import Devices" icon="desktop" href="/user-guides/integrations/import-devices">
    Review the shared device import workflow
  </Card>

  <Card title="Integrations Overview" icon="plug" href="/user-guides/integrations/index">
    Manage all MSPortal integrations
  </Card>
</CardGroup>