> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Wirespeed Integration

> Connect a Wirespeed Team API key, map teams to companies and review cases, detections and endpoints.

<Note>
  Branch preview for the 2026-09-25 release. Wirespeed setup is not yet generally available. The screenshot shows the unreleased branch UI.
</Note>

Connect Wirespeed to bring security cases, recent detections and endpoints into MSPortal. Setup has three steps: **Connect**, **Map teams** and **Review data**. Setup requires MSP integration management permission. Mapping changes also require company-mapping write access.

Wirespeed is labeled **Beta** on the Integrations page.

## Prepare the API key

Create a **Viewer Team API key** in Wirespeed. The key type decides which teams MSPortal can see:

| Key                  | What MSPortal discovers                            |
| -------------------- | -------------------------------------------------- |
| Service provider key | Every managed team the provider account can reach. |
| Customer key         | Only that customer's own team.                     |

MSPortal only reads from Wirespeed. It does not create tickets, import devices into your PSA or run containment or remediation actions.

## Connect

<Steps>
  <Step title="Open the setup page">
    Open **Settings > Integrations**, search for **Wirespeed** and select **Connect**.
  </Step>

  <Step title="Enter the key">
    On **Connect**, paste the key into **API Key**.
  </Step>

  <Step title="Test the key">
    Select **Test Connection** and wait for **Connection verified**. **Create Integration** stays disabled until the test succeeds. Editing the key clears the verified state, so test again after any change.
  </Step>

  <Step title="Save the connection">
    Select **Create Integration**. The key is stored in the secure vault and the field shows a masked value from then on. Select **Next** to continue.
  </Step>
</Steps>

<img src="https://mintcdn.com/msportal/Fq7zKp8o-AvcJfcG/images/product/wirespeed-connect-branch-preview.png?fit=max&auto=format&n=Fq7zKp8o-AvcJfcG&q=85&s=d8053cf54e6d9ad7194fa02686b94780" alt="Branch preview: Wirespeed Connect step with the API Key field, Test Connection and Create Integration" width="1450" height="870" data-path="images/product/wirespeed-connect-branch-preview.png" />

To replace the key on an existing connection, open it from **Settings > Integrations**, enter the new key on **Connect**, select **Test Connection**, then **Update API Key**.

## Map teams

**Map teams** lists the Wirespeed teams discovered by the key. Link each team to the MSPortal company it protects.

* Use **Quick Match** to propose matches by name. Proposals are saved only after you review them.
* Choose a company for any remaining team, or create a new company from the picker.
* Save pending links with **Import Selected**. Moving on with **Next** saves pending links and starts a sync when mappings changed.

## Review data

**Review data** shows **Synced Data** for three datasets:

| Dataset        | Coverage                          |
| -------------- | --------------------------------- |
| **Cases**      | All cases, refreshed hourly.      |
| **Detections** | Detections from the last 30 days. |
| **Endpoints**  | All endpoints, refreshed hourly.  |

The totals at the top count each dataset. Use the dataset selector above the table to switch between them, and filter by **Record** to search names, teams and companies. **Last synced** shows the most recent successful sync. Select **Sync All Data** to request a sync now.

If a dataset fails to sync, the page reports that some data could not be synced. MSPortal keeps the previously saved records for that dataset, so check **Last synced** before relying on the numbers.

## Troubleshooting

| Symptom                            | What to check                                                                    |
| ---------------------------------- | -------------------------------------------------------------------------------- |
| **Create Integration** is disabled | Run **Test Connection** again after the last edit to the key.                    |
| The test fails                     | Confirm the key is a Viewer Team API key and has not been revoked.               |
| Only one team appears              | The key is a customer key. Use a service provider key to discover managed teams. |
| Records show no company            | Map the team on **Map teams**, then run **Sync All Data**.                       |
| Counts are zero right after setup  | The first sync runs in the background. Check **Last synced** and refresh later.  |
| Some data could not be synced      | Earlier data is kept. Check the connection, then run **Sync All Data** again.    |

## Related guides

* [Integrations overview](/user-guides/integrations/index)
* [Map integration companies](/user-guides/settings/integration-company-mapping)
* [Sync schedules](/user-guides/integrations/sync-schedules)