> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sync Schedules

> How often MSPortal.ai refreshes data from each connected integration

MSPortal.ai keeps your data current by syncing automatically from every connected integration on a regular schedule. Higher-volume data that changes often (like tickets) refreshes frequently, while reference data that rarely changes (like product catalogs) refreshes once a day. Syncs are deliberately staggered throughout the day to keep the platform fast and responsive.

<Info>
  All scheduled times below are in **UTC**. Frequencies are accurate as of the latest release and may be adjusted over time as we tune performance. You can always trigger an immediate refresh with **Sync Now**.
</Info>

## Need data updated right now?

You don't have to wait for the next scheduled sync. On the **Integrations** page (`/settings/integrations`), click the **Sync Now** (refresh) icon on any integration card to pull the latest data immediately.

<Warning>
  Manual syncs are rate-limited. If you've just triggered a sync, you may need to wait a few minutes before triggering another.
</Warning>

## Microsoft 365

| Data Type                | Frequency     |
| ------------------------ | ------------- |
| Licenses & subscriptions | Every 6 hours |
| Users & groups           | Every 6 hours |
| Domains                  | Daily         |
| Secure Score             | Daily         |

## PSA integrations

<AccordionGroup>
  <Accordion title="ConnectWise Manage">
    | Data Type                                           | Frequency        |
    | --------------------------------------------------- | ---------------- |
    | Tickets                                             | Every 15 minutes |
    | Ticket notes                                        | Every 30 minutes |
    | Time entries                                        | Every 30 minutes |
    | Companies                                           | Every hour       |
    | Sites                                               | Every hour       |
    | Configurations                                      | Every hour       |
    | Users                                               | Every 2 hours    |
    | Opportunities                                       | Every 2 hours    |
    | Projects & project tickets                          | Every 2 hours    |
    | Project time entries                                | Every 30 minutes |
    | Invoices                                            | Every 2 hours    |
    | Agreements                                          | Every 4 hours    |
    | Company teams                                       | Daily            |
    | Products                                            | Daily            |
    | Reference data (statuses, priorities, boards, etc.) | Daily            |
  </Accordion>

  <Accordion title="Autotask">
    | Data Type                       | Frequency        |
    | ------------------------------- | ---------------- |
    | Tickets                         | Every 10 minutes |
    | Time entries                    | Every 10 minutes |
    | Ticket notes                    | Every 30 minutes |
    | Companies                       | Every hour       |
    | Users                           | Every 2 hours    |
    | Opportunities                   | Every 2 hours    |
    | Projects & project time entries | Every 2 hours    |
    | Invoices                        | Every 2 hours    |
    | Contracts                       | Every 4 hours    |
    | Billing items                   | Every 4 hours    |
    | Locations                       | Daily            |
    | Products                        | Daily            |
    | Picklists                       | Daily            |
    | Reference data                  | Daily            |

    <Info>
      If you've enabled **Autotask webhooks**, ticket updates arrive in near real-time rather than waiting for the scheduled sync.
    </Info>
  </Accordion>

  <Accordion title="Halo PSA">
    | Data Type               | Frequency        |
    | ----------------------- | ---------------- |
    | Tickets                 | Every 15 minutes |
    | Users                   | Every 2 hours    |
    | Invoices                | Every 2 hours    |
    | Companies               | Every 4 hours    |
    | Contracts               | Every 4 hours    |
    | Catch-up reconciliation | Weekly           |
  </Accordion>

  <Accordion title="Syncro">
    | Data Type      | Frequency       |
    | -------------- | --------------- |
    | Tickets        | Every 5 minutes |
    | Companies      | Every 4 hours   |
    | Users          | Every 4 hours   |
    | Assets         | Every 4 hours   |
    | Reference data | Daily           |
  </Accordion>
</AccordionGroup>

## RMM integrations

<AccordionGroup>
  <Accordion title="Datto RMM">
    | Data Type          | Frequency        |
    | ------------------ | ---------------- |
    | Software inventory | Every 30 minutes |
    | Device enrichment  | Every hour       |
    | Devices            | Every 2 hours    |
    | Sites              | Every 2 hours    |
  </Accordion>

  <Accordion title="NinjaOne">
    | Data Type     | Frequency |
    | ------------- | --------- |
    | Organizations | Daily     |
    | Devices       | Daily     |
    | Backups       | Daily     |
  </Accordion>

  <Accordion title="ConnectWise Asio (RMM)">
    | Data Type                 | Frequency     |
    | ------------------------- | ------------- |
    | Network device enrichment | Every 4 hours |
    | Companies                 | Daily         |
    | Devices                   | Daily         |
    | Network devices           | Daily         |
    | Tickets                   | Daily         |
    | Enriched data             | Daily         |
  </Accordion>

  <Accordion title="Addigy">
    | Data Type | Frequency     |
    | --------- | ------------- |
    | Devices   | Every 4 hours |
    | Policies  | Daily         |
  </Accordion>

  <Accordion title="Meraki">
    | Data Type | Frequency |
    | --------- | --------- |
    | Devices   | Daily     |
  </Accordion>
</AccordionGroup>

## Backup & security integrations

<AccordionGroup>
  <Accordion title="Acronis">
    | Data Type  | Frequency        |
    | ---------- | ---------------- |
    | Alerts     | Every 15 minutes |
    | Resources  | Every 30 minutes |
    | Activities | Every 30 minutes |
    | Incidents  | Every hour       |
    | Tenants    | Every 4 hours    |
  </Accordion>

  <Accordion title="Cove Backup">
    | Data Type | Frequency        |
    | --------- | ---------------- |
    | Backups   | Every 30 minutes |
    | Devices   | Every 30 minutes |
    | Partners  | Every 4 hours    |
  </Accordion>

  <Accordion title="Cork">
    | Data Type       | Frequency        |
    | --------------- | ---------------- |
    | Compliance      | Every 30 minutes |
    | Clients         | Every hour       |
    | Endpoints       | Every hour       |
    | Vulnerabilities | Every 2 hours    |
    | Inboxes         | Every 2 hours    |
  </Accordion>

  <Accordion title="Huntress">
    | Data Type       | Frequency |
    | --------------- | --------- |
    | Organizations   | Daily     |
    | Agents          | Daily     |
    | Security        | Daily     |
    | Summary reports | Daily     |
  </Accordion>
</AccordionGroup>

## Documentation integrations

<AccordionGroup>
  <Accordion title="Hudu">
    | Data Type  | Frequency     |
    | ---------- | ------------- |
    | Companies  | Every 2 hours |
    | Assets     | Every 4 hours |
    | Articles   | Every 4 hours |
    | Passwords  | Every 6 hours |
    | Procedures | Every 6 hours |
    | Magic Dash | Every 6 hours |
  </Accordion>

  <Accordion title="IT Glue">
    | Data Type       | Frequency     |
    | --------------- | ------------- |
    | Organizations   | Every 2 hours |
    | Flexible assets | Every 4 hours |
    | Documents       | Every 4 hours |
    | Checklists      | Every 6 hours |
    | Passwords       | Every 6 hours |
  </Accordion>

  <Accordion title="Liongard">
    | Data Type    | Frequency     |
    | ------------ | ------------- |
    | Metrics      | Every 3 hours |
    | Systems      | Every 4 hours |
    | Environments | Every 6 hours |
    | Detections   | Every 6 hours |
    | Agents       | Every 6 hours |
    | Inspectors   | Daily         |
  </Accordion>
</AccordionGroup>

## Billing & distribution integrations

<AccordionGroup>
  <Accordion title="Pax8">
    | Data Type | Frequency |
    | --------- | --------- |
    | Full sync | Daily     |
  </Accordion>

  <Accordion title="Sherweb">
    | Data Type | Frequency |
    | --------- | --------- |
    | Full sync | Daily     |
  </Accordion>

  <Accordion title="ScalePad">
    | Data Type | Frequency     |
    | --------- | ------------- |
    | Quotes    | Every 4 hours |
    | Clients   | Daily         |
  </Accordion>

  <Accordion title="DNSimple">
    | Data Type | Frequency |
    | --------- | --------- |
    | Domains   | Daily     |
  </Accordion>
</AccordionGroup>

## I made a change in my source system and it's not showing up

Changes appear in MSPortal after the next scheduled sync for that data type. For frequently-synced data like tickets, that's typically within a few minutes; for daily reference data, it may take until the next day. If you need it sooner, use **Sync Now** on the integration card.

## Related Resources

* [Integrations FAQ](/user-guides/integrations/faq) - Troubleshooting common sync issues
* [Clear and Resync](/user-guides/integrations/clear-and-resync-integrations) - How to perform a full data resync
* [Integration Settings](/user-guides/settings/integrations) - Configure integration options