> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Use an invoice payment link

> Open a provider-configured payment link and distinguish the payment provider confirmation from synchronized invoice status.

Your MSP can configure a **Pay Now** button on eligible invoice rows through BenjiPays. The button's label may be customized. It opens the configured payment page in a new tab.

## Open the payment page

1. Open **Invoices** and find the correct invoice and company.
2. Review its invoice number and available balance. Open the PDF if you need the original document.
3. Select **Pay Now**, or the provider's customized payment button, when displayed.
4. Check the invoice and amount on the payment provider's page before completing its payment steps.
5. Use the payment provider's result or receipt to confirm the outcome.
6. Return to the portal to review the invoice after its source data updates.

Opening the payment link does not itself confirm a charge. The portal sends the configured link its invoice reference and amount due; it does not collect payment details in the invoice table.

The amount in the link comes from the synchronized balance, or the invoice total when a balance is unavailable. If it differs from what you expect, ask the MSP to confirm the invoice before proceeding.

## Why the button may be missing

* The MSP has not enabled a working payment-link integration for the portal.
* The available invoice data indicates no positive balance, or the invoice is voided or cancelled.
* The invoice is closed and no balance is supplied.
* The payment configuration could not be loaded for your session.

A missing button is not definitive evidence that an invoice has been paid. Likewise, a button that remains visible after a payment is not proof that the payment failed; the portal invoice data may not have updated yet.

## If the result is uncertain

Check the payment provider's confirmation or receipt and contact the MSP when the outcome is unclear. Do not use a stale portal balance as the sole reason to repeat a payment. If the link fails, report the invoice number and what happened to the MSP.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Can I pay every invoice from the portal?">
    Only invoices with an available configured payment link offer this route. Ask the MSP how to pay if the button is absent.
  </Accordion>

  <Accordion title="Does selecting Pay Now immediately mark the invoice paid?">
    No. It opens the configured payment provider. Complete its flow and use its confirmation to establish the result; invoice synchronization is separate.
  </Accordion>

  <Accordion title="Why is the payment button named something else?">
    The MSP can customize the button label. It still opens the configured payment page for the invoice.
  </Accordion>

  <Accordion title="Why does the payment link show a different amount?">
    The link uses the synchronized balance, or total when balance is unavailable. Ask the MSP to confirm a discrepancy before proceeding.
  </Accordion>

  <Accordion title="I paid but the portal still shows a balance. Should I pay again?">
    First check the payment provider's confirmation and contact the MSP if needed. The portal can still show earlier synchronized data.
  </Accordion>

  <Accordion title="Can Company administrators configure the payment integration?">
    Your MSP configures the integration and portal access. Ask the MSP about missing or incorrect payment links.
  </Accordion>
</AccordionGroup>

## Related guides

* [Find and review invoices](/user-guides/invoices/view-invoices)
* [Download and export invoices](/user-guides/invoices/download-invoices)
* [MSP: set up BenjiPays](/user-guides/integrations/enable-benjipays-integration)