> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Microsoft 365 users

> Find Microsoft accounts in Cloud Users and use the current account, filtering, and export guides.

Open **Cloud > Users** to review Microsoft 365 accounts. Existing `/m365/users` links open Cloud Users with Microsoft selected. This page is for company users with Microsoft 365 read access and for MSP staff.

## Before you start

* Your role has Microsoft 365 read access.
* The company has a connected Microsoft 365 tenant. MSP staff connect it under [Connecting companies to Microsoft 365](/user-guides/microsoft-365/connecting-companies).

## Find a user

<Steps>
  <Step title="Open Cloud Users">
    Go to **Cloud > Users** and choose the company if you can change the company scope.
  </Step>

  <Step title="Choose Microsoft 365">
    Select **Microsoft 365** in the **Provider** column when it is shown. The column is hidden when only one provider is available.
  </Step>

  <Step title="Find the person">
    Use the **Name** or **Email** filter.
  </Step>

  <Step title="Include disabled accounts">
    **Status** starts on **Enabled**. Change it to **All** or **Disabled** to review disabled accounts.
  </Step>
</Steps>

## Use the current user guides

* [Read cloud user accounts](/user-guides/cloud/users): field meanings, license names, column preferences and security-data limits.
* [Find and filter cloud users](/user-guides/cloud/find-users): filters, the default status and missing-account checks.
* [Export cloud users](/user-guides/cloud/export-users): matching pages, exported fields, progress and read-access needs.

## Linked MSPortal account status

For an existing linked company user, the Microsoft 365 account status wins over the PSA contact status. Blocking the Microsoft account disables the linked portal login. Re-enabling it can restore a login that was disabled automatically, after the next successful user sync. Administrator disables and access-rule restrictions stay in place.

Aliases can connect directory and PSA records to the same portal login within the mapped company. A sync keeps the existing login and its history. Conflicting existing logins need staff review. A sync never creates a portal account or grants new permissions.

## Troubleshooting

| Problem | What to do |
| - | - |
| A person is missing | Change **Status** to **All**, then check the company selector and **Provider**. |
| Data looks old | Check the **Last synced** column. Ask your MSP to check the Microsoft 365 sync. |

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does a Microsoft 365 account give someone an MSPortal login?">
    No. Cloud identity records do not grant portal logins or permissions.
  </Accordion>

  <Accordion title="How do I change a user's account or license?">
    Your MSP manages these changes. [Open a support ticket](/user-guides/ticketing/open-a-ticket) to ask for one.
  </Accordion>
</AccordionGroup>

## Related guides

* [Microsoft 365 licenses](/user-guides/microsoft-365/licenses)
* [Microsoft 365 domains](/user-guides/microsoft-365/domains)
* [Import users](/user-guides/integrations/import-users)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.