> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Read the project overview

> Understand project summaries, progress measures, dates, and contacts, then find the detail you need.

Open **Projects**, select the project, and choose **Overview**. Company users see information available to their account; the MSP manages the project and access permissions.

## Read the summary

<Steps>
  <Step title="Check the project and Company">
    Check the project name and Company before interpreting its status, health, dates, or contacts. Status and health are separate indicators; neither replaces the underlying work and updates.
  </Step>

  <Step title="Read the narrative">
    **Project Summary** contains the project's summary when available and enabled. **Project Outcome** contains the description maintained by the MSP. Use **Show more** to expand long text and **Show less** to collapse it.
  </Step>

  <Step title="Read the latest Weekly Summary">
    Review **Completed**, **Coming Up**, **Risks & Concerns**, and **Decisions Needed** when present. The summary is selected by its **Week of** date, not its last edit time. Open [Updates](/user-guides/projects/read-project-updates) for other weeks.
  </Step>

  <Step title="Follow the relevant detail">
    The top information bar can show **Phase**, **Goal**, and the next shared pending or in-progress milestone. **What You're Getting** previews up to five deliverables; open [Deliverables](/user-guides/projects/read-project-deliverables) for the full available list and files. Respond to assigned requests in [Decisions or Action Items](/user-guides/projects/respond-to-project-actions).
  </Step>
</Steps>

The next milestone can be overdue; “Next” does not guarantee a future date. A Phase label describes the current phase and is separate from the detailed plan in Phases. Summary cards do not approve work or change its status.

<img src="https://mintcdn.com/msportal/qpdBpWGevPXfju6k/images/product/project-outcome-preview.png?fit=max&auto=format&n=qpdBpWGevPXfju6k&q=85&s=036773237fb0ad3aad13ed7ae47a3f03" alt="Project Outcome card with a synthetic pilot workstation handover description" width="1500" height="260" data-path="images/product/project-outcome-preview.png" />

This example was captured in the MSP Demo project. Company users see only information available to their account.

## Understand the different measures

| Measure                                | Meaning                                                                                                                                                        |
| -------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Tickets: Total, Open, Closed**       | Counts of tickets supplied to this view. Its bar compares Closed with Total; this section appears when more than one ticket is available.                      |
| **Completion**                         | The project's recorded completion percentage, which can come from its connected project system. It is separate from ticket, milestone, and deliverable counts. |
| **Milestones**                         | Complete divided by shared milestones. Internal MSP milestones are excluded from this Overview measure.                                                        |
| **Hours: Logged, Billable, Estimated** | Recorded project hours and estimate when available. The bar compares Logged with Estimated; using the estimate does not mean the project is complete.          |
| **Budget and Actual**                  | Available monetary values when enabled and shared. They are not an invoice or a payment confirmation.                                                          |

A missing measure can mean it is disabled, not shared, unavailable, or zero. Completion at zero is not shown as a separate bar. Ticket visibility and display settings can affect the available counts. Ask your MSP when figures disagree; do not assume all progress bars should match.

Some small projects show one ticket directly above the summary, including its status, owner, description, hours, and optional **Time Entries**. Read those as ticket information. Available time-entry views and the separate time summary can differ from imported project totals.

## Review dates and contacts

**Details** may show **Type**, **Budget Type**, **PO Number**, **Started**, **Target Finish** or **Overdue**, **Deadline**, and **Last Sync**. Deadline appears separately when it differs from Target Finish. These values depend on available project data and display settings. Last Sync describes a synchronization timestamp, not proof that every part of the workspace changed at that moment.

Under **Contacts**, review **Project Lead**, **Client Sponsor**, and **Additional Contact** entries. Select an email or phone link to open your device's email or calling application. The copy control beside a lead or sponsor copies the email address; it does not send a message.

Custom fields may appear separately with the values your role can read. **Not set** means no displayed value, not that a requirement has been satisfied. Ask the MSP about missing fields, corrections, or access. MSP staff can [edit the project narrative](/user-guides/projects/edit-project-details) and [maintain contacts](/user-guides/projects/manage-project-contacts).

## FAQs

<AccordionGroup>
  <Accordion title="Why are there no weekly updates on Overview?">
    There may be no update available to you. Ask whether your MSP has written and shared one; an empty summary does not mean no project work has happened.
  </Accordion>

  <Accordion title="Why is a recently edited update not the Weekly Summary?">
    Overview selects the update with the latest Week of date. Open Updates to read other reporting weeks.
  </Accordion>

  <Accordion title="Does 100% of estimated hours mean the project is finished?">
    No. That measures hours used against the estimate. Check project status, completion, deliverables, and outstanding requests separately.
  </Accordion>

  <Accordion title="Why can my MSP see more milestones than the Overview total?">
    Overview counts shared milestones. The MSP's Timeline can include internal milestones as well.
  </Accordion>

  <Accordion title="Where are the rest of the deliverables?">
    What You're Getting previews at most five. Open Deliverables for the full list available to your account and any shared documents.
  </Accordion>

  <Accordion title="Can I change the project contacts or manage users?">
    Your MSP manages project contacts and user permissions. Being listed as a contact or sponsor does not itself grant portal access or editing rights.
  </Accordion>

  <Accordion title="Does clicking a contact email send a portal message?">
    It opens your email application. The copy button only copies the address. Neither automatically submits a ticket; for support, [start with the Home AI Assistant](/user-guides/ticketing/open-a-ticket).
  </Accordion>
</AccordionGroup>