> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Read security endpoint details

> Inspect a device's imported identity, provider information, protection status, and available backup details.

**Audience:** Company users and MSP staff with access to Security Endpoints. Available fields depend on the source and imported data.

## Open the detail panel

1. Open **Security > Endpoints** and [find the device](/user-guides/security/find-endpoints).
2. Select its row, avoiding the selection checkbox.
3. Confirm the device name, company, and source at the top of the side panel.
4. Read the sections below and scroll for additional details.
5. Close the panel when finished. Opening or closing it does not change the endpoint.

Missing values are often omitted completely. The panel shows the imported row already loaded in the table; opening it does not initiate a new provider scan or prove the record is current.

## General and provider information

**General** can show Device Name, Hostname, Company, OS, OS Version, Architecture, IP Addresses, Source, and Last Seen. Not every provider supplies every field.

For **Cork** records, **Integration** shows the integration source, integration identifier, and external device ID when supplied. **Identifiers** contains technical record identifiers that your MSP can use to match records. There is no need to enter those identifiers to use the reader.

For **Acronis** records:

* The status badges distinguish Online/Offline from Protection Status. A device can be online without being protected.
* **Acronis Agent** can show Agent Version, Protection Status, Auto Update, and Registered.
* **Auto Update** is a reported setting, not a switch you can change here.
* The current **OS Version** field can contain the Acronis agent version. Do not use it as proof of the installed operating-system version.
* **Last Seen** currently repeats registration date. Use the separate online state and authorized provider checks to investigate recent connectivity.

## Available backup information

An Acronis **Backup** section can show Last Backup Status, Last Backup Time, and Backup Size. It appears only when the imported row includes a backup status or nonzero size. A missing section, omitted zero size, or absent date does not prove no backup exists.

These are imported summary values. The panel has no restore, backup-now, protection-change, or agent-update action. For more backup context, see [device backups](/user-guides/backup/find-device-backups) and [backup activity and details](/user-guides/backup/read-backup-details).

## Request help

Start a Company support request through the [Home AI Assistant](/user-guides/ticketing/open-a-ticket). Include the device, company, source, field label, and displayed value. Review and confirm the request rather than assuming that viewing the panel created a ticket.

MSP staff should match the provider record and confirm freshness before making a change in the authorized management system. Reading this panel does not update the provider or the separate Devices inventory.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Can I change protection or Auto Update here?">
    No. These are read-only imported values. Ask the MSP to use the appropriate provider workflow.
  </Accordion>

  <Accordion title="Why is a detail field missing?">
    Missing values are omitted, and providers supply different fields. Absence is not a successful security or backup result.
  </Accordion>

  <Accordion title="Is Acronis OS Version necessarily the operating-system version?">
    No. The current mapping can display the agent version there. Check the provider's actual operating-system details.
  </Accordion>

  <Accordion title="Does opening the panel refresh data from the provider?">
    No. It displays the row loaded by the table. Confirm the import and provider state when freshness matters.
  </Accordion>
</AccordionGroup>