> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msportal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# View and share a training certificate

> Find a certificate for completed training, download it, and use the available sharing options.

**Audience:** Company learners and MSP staff accessing their own training certificates.

A certificate becomes available for eligible completed training. Finish the course's required content and assessments first. A progress percentage or preview alone is not a certificate.

## Find your certificate

<Steps>
  <Step title="Find the completed course">
    Open **Training Menu > Course Library**. In **Filters > Visibility**, enable **Show completed courses**, then find the course.
  </Step>

  <Step title="Open the certificate">
    Select **View Certificate** when it appears on the course card. An assigned learning path can also show **View Certificate** beside the completed course. Immediately after completion, the result dialog can provide **View & Share**.
  </Step>

  <Step title="Check the details">
    Review your name, the course, completion details, and certificate number. If something is incorrect, ask your MSP to investigate the training record.
  </Step>
</Steps>

## Download a copy

On the certificate page, select **Download**. The download is a PNG image of the certificate. Wait for the download to complete and open the file to check it. If generation or downloading fails, retry later and give your MSP the certificate number and error message.

## Share a certificate

The **Share your achievement** area provides a certificate link and **Copy** button. Copy the link when you want to send it yourself.

Available sharing controls include LinkedIn, Facebook, X, and email. Review the certificate details and destination before sharing. Email opens your email application with a prepared message; review the recipient and content before sending. Social sharing can require signing in to that service and completing its confirmation steps.

<Note>
  Certificate sharing is optional. A share link is intended for people outside the portal, so only share a certificate when you intend its achievement details to be visible to recipients.
</Note>

## FAQs

<AccordionGroup>
  <Accordion title="Why can I not see View Certificate?">
    Check that the course is completed and any required assessment was passed. Enable **Show completed courses** in the library. If the enrollment is completed but no certificate is available, ask your MSP to check it.
  </Accordion>

  <Accordion title="Is the download a PDF?">
    The certificate page downloads a PNG image. Keep that file as your copy of the achievement.
  </Accordion>

  <Accordion title="Do I have to share my certificate to complete training?">
    No. Sharing is optional and separate from course completion.
  </Accordion>

  <Accordion title="Does Copy send the certificate to anyone?">
    No. **Copy** places the link on your clipboard. You decide where to paste and send it.
  </Accordion>

  <Accordion title="Can I change the name or result on a certificate?">
    Ask your MSP to check the underlying profile and training record. Do not assume editing your current profile automatically rewrites an already issued certificate.
  </Accordion>

  <Accordion title="What if a certificate link does not open?">
    Reopen the certificate from your completed course and copy its current link. Contact your MSP if it remains unavailable; include the course title and certificate number if you have it.
  </Accordion>
</AccordionGroup>

## Related guides

* [Take a course and track progress](/user-guides/training/take-a-course)
* [Find completed courses in the library](/user-guides/training/find-and-enroll)
* [Manage your profile](/user-guides/account/manage-your-profile)