Recently Shipped
ConnectWise User Type Permissions Mapping
ConnectWise Manage contact types now map automatically to MSPortal company-level permissions. When users sync from ConnectWise, their contact type determines what they can access in the portal.Multi-Location MSP Tenant Support
MSP tenants with multiple offices can now manage locations with distinct settings. AI-powered classification helps tag warehouses, headquarters, and satellite offices for smarter defaults across ticketing and reporting.Location-Based Ticket Display Groups
Organize ticket form templates by office location so end users see only the forms relevant to their site. Combined with permalink support, each location can have a direct link to its ticket submission page.Hudu & IT Glue Integrations
Deep integrations with Hudu and IT Glue so your clients never need another portal, and you don’t have to pay for MyGlue.- Articles & Procedures - Sync and view knowledge base articles and runbooks directly within MSPortal
- Flexible Assets - Access flexible asset data scoped by company and role permissions
- Passwords - On-demand password reveal with full audit logging, values never stored locally
- Per-Company Controls - Granular configuration for which companies see which content
NinjaOne Integration
Full RMM integration with device sync, auto-import by device type, backup monitoring, and organization/location mapping.Acronis Cyber Protect (Beta)
Backup monitoring with protected resource tracking, alert management, and tenant hierarchy support feeding into the unified Backup dashboard.Liongard (Beta)
Configuration audit sync with automatic compliance bridge that maps Liongard metric results to MSPortal compliance check statuses.In Development
Multi-Language Support (15 Languages)
MSPortal is being fully translated into 15 languages, making it accessible to MSPs and their clients worldwide. Every page, form, and notification will be available in your preferred language. Supported Languages:- English (default)
- Czech (Cestina)
- Danish (Dansk)
- Dutch (Nederlands)
- Finnish (Suomi)
- French - Canada (Francais canadien)
- French - France (Francais)
- German (Deutsch)
- Italian (Italiano)
- Norwegian (Norsk bokmal)
- Polish (Polski)
- Portuguese (Portugues)
- Slovak (Slovencina)
- Spanish (Espanol)
- Swedish (Svenska)
Google Workspace Integration
Full Google Workspace integration mirroring our existing M365 capabilities. Each client’s Google Workspace admin connects via OAuth, and MSPortal syncs their directory, licenses, domains, and security posture.- Users & Groups - Sync users and groups from the Google Admin Directory with org unit, admin status, 2FA enrollment, and last login
- License Management - View Google Workspace license assignments across all SKUs with per-company breakdowns
- Domains - Track verified domains across all connected Google Workspace tenants
- Security Reports - Daily security snapshots showing 2FA adoption rates, enforcement status, admin counts, and 30-day trend charts
- Cloud Navigation - Microsoft 365 and Google Workspace grouped under a unified “Cloud” sidebar section
Pending Approval
Chrome Extension
Our Chrome extension is complete and currently awaiting Google approval. Once approved, you’ll be able to access MSPortal directly from your browser without leaving your current tab. Features:- Tickets View: See your assigned tickets with priority and status indicators
- Training View: Continue training courses directly from the extension
- AI Chat: Ask questions about clients, tickets, or compliance data
- Secure Authentication: Sign in once with your existing MSPortal credentials
Planned Features
Expanded Playbook Library
New compliance and operational playbooks are coming soon:- Compliance Frameworks: ISO 27001, CIS Controls, NIST, and more
- Operational Playbooks: Client Onboarding, Cyber Insurance Renewals, and other MSP workflow essentials
New Integrations
We’re expanding our integration ecosystem:- Acronis - PSA, EDR, and more
- N-Able N-Central - RMM integration with device sync and monitoring
- Huntress - Managed EDR integration with incident and agent sync
- Sherweb - Cloud marketplace integration for license and subscription tracking
- Datto Backup - Backup monitoring with agent status and job tracking
- Fortinet - Network security integration with firewall and threat management
- Unifi - Network infrastructure monitoring and device management
- Slide Backup - SaaS backup monitoring for cloud workloads
- DNSFilter - DNS security integration with threat and content filtering stats
- NinjaOne Dropsuite - M365 SaaS backup monitoring via Dropsuite (pending API availability from NinjaOne)
- Watchguard - Network security appliance monitoring and reporting
- Azure Device Sync - Sync device information from Azure AD/Entra ID
- Intune Settings Documentation - Document and track Intune configuration policies
- Domotz - Network monitoring and management integration
- NetSapiens - VoIP and unified communications platform integration
User Statistics Dashboard
Track how many compliance checks are completed across tenants to support KPI and accountability reporting.CSAT Integration with PSA Ticketing
Collect and track Customer Satisfaction (CSAT) scores tied directly to PSA tickets. Automatically send satisfaction surveys when tickets are resolved, aggregate scores per company, technician, and service board, and surface trends in reporting dashboards.Automatic Company Importing by Company Type
Automatically import companies from your PSA based on company type classification. Define which company types (e.g., Client, Prospect, Vendor) should be auto-imported into MSPortal, eliminating manual selection and ensuring new companies are available immediately.Centralized Integration Mapping View
A single view showing every integration mapped per company. Quickly see which companies have which integrations connected, identify gaps in coverage, and ensure consistent tooling across your client base.vCIO and Technician Capacity Planning
Forecast workload and balance team capacity for upcoming quarters.Have a feature request? We’d love to hear from you! Contact us at support@msportal.ai.