Skip to main content
Update your own name, timezone, profile picture, and email preference. This page is for company users. Your IT provider manages shared settings, templates, and user permissions.

​
Before you start

  • Every signed-in user can edit their own profile.
  • Open Settings > User Settings. This page shows your personal information, sign-in method, access summary, and email preferences.
  • You cannot edit other people’s accounts here. Your MSP manages roles and access.
  • During impersonation, User Settings is read-only. Sign in as yourself to make changes.

​
Edit your personal information

1

Open the profile editor

Go to Settings > User Settings and click Edit profile. The Personal information drawer opens.
2

Update your details

Enter your Full name. You can also set an optional Display name (optional), Title (optional), and Department (optional).Choose your Timezone, or select Use Organization Default to follow the organization’s timezone. This is your personal preference. It does not change the organization’s default.
3

Save the changes

Click Save changes and wait for Profile updated successfully. Closing the drawer discards unsaved edits.
Personal information form with example name, title, department, timezone, and Save changes button.

Unsaved example details in the shared profile editor, captured in MSPortal Demo.

​
Read the portal in your language

Use the language menu (globe icon) in the portal header to choose your preferred language. Portal labels and controls follow that selection. Names and content entered by people, such as ticket descriptions, report text and company names, stay in their original language. Translations cover report controls, integration setup, page titles and shared pagination. The screenshot below shows German labels alongside existing English report titles.
German Reports page showing translated controls and three reports with their original titles

Report controls and counts in German.

​
Change your profile picture

1

Choose an image

On Settings > User Settings, click Change Avatar under your profile picture. Choose a PNG or JPEG image under 5 MB.
2

Crop it

In Crop Avatar, adjust the crop, zoom, and rotation.
3

Apply

Click Save & Apply and wait for Profile picture updated successfully! The avatar saves separately from the Personal information drawer.

​
Review how you sign in

1

Open the sign-in card

On Settings > User Settings, click Manage sign-in. The page scrolls to the Sign-in method card.
2

Read your sign-in details

The card shows your sign-in email and whether you use email and password or a Microsoft or Google workspace.
3

Manage a Microsoft or Google account (optional)

If you sign in with Microsoft or Google, click Manage in Microsoft or Manage in Google. That opens the provider’s account security page in a new tab.
The profile editor does not change your sign-in email or password.

​
Turn product update emails on or off

1

Find the card

On Settings > User Settings, find the Email Notifications card.
2

Switch the preference

Turn Product update emails on or off. It saves immediately, and there is no Save button. Wait for the confirmation message before you leave.
Product update emails switch and the message explaining the role default.
When the card says Currently using your role’s default setting, your role controls the default. Changing the switch records your own preference.
This switch controls product update emails about MSPortal features. It does not control ticket replies, security messages, or other notifications from your IT provider.

​
Troubleshooting

​
Frequently asked questions

No. Names and personal preferences do not change your role or company access. Your MSP manages access.
No. It only controls product update emails. Ask your MSP about ticket and other notification settings.
No. Timezone is your personal preference. Choose Use Organization Default to follow the organization’s timezone.