Admin Portal

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Overview

The Admin Portal provides system administrators with comprehensive tools for platform management, user administration, system monitoring, and configuration. This module is accessible only to users with administrative privileges.

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Key Features

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Access Control

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Admin Roles

• Super Admin: Full platform access
• Tenant Admin: Tenant-specific administration
• User Admin: User management only
• Audit Admin: Audit and compliance access

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Accessing Admin Portal

Navigate to Admin from the main sidebar (requires view_admin_portal permission).

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User Management

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User Administration

Comprehensive user management:

• Create new users
• Modify user profiles
• Reset passwords
• Manage permissions
• Impersonate users (for support)
• Suspend/activate accounts
• View activity logs

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Bulk Operations

• Import users from CSV
• Bulk password resets
• Mass permission updates
• Group assignments
• Export user lists

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User Auditing

Track user activities:

• Login history
• Permission changes
• Data access logs
• Configuration changes
• Security events

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Tenant Management

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Multi-Tenant Configuration

Manage multiple organizations:

• Create new tenants
• Configure tenant settings
• Set resource limits
• Manage billing
• Isolate data

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Tenant Settings

• Branding customization
• Feature enablement
• Usage quotas
• Security policies
• Integration limits

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System Monitoring

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Analytics Dashboard

Monitor platform metrics:

• Active users
• System performance
• API usage
• Storage utilization
• Error rates

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Health Monitoring

• Service status
• Database performance
• Integration health
• Queue depths
• Response times

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Cache Management

Optimize system performance:

• View cache statistics
• Clear specific caches
• Configure cache policies
• Monitor hit rates

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Content Library

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Template Management

Manage system templates:

• Compliance frameworks
• Report templates
• Survey templates
• Email templates
• Ticket templates

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Content Updates

• Import new content
• Modify existing templates
• Version control
• Distribution management

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Feedback Management

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User Feedback

Review and manage feedback:

• View feedback submissions
• Categorize issues
• Track resolutions
• Generate reports
• Respond to users

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Feedback Analytics

• Common issues
• User satisfaction
• Feature requests
• Bug reports
• Improvement suggestions

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Role Management

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System Roles

Configure platform roles:

• View existing roles
• Create custom roles
• Modify permissions
• Assign to users
• Role hierarchy

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Permission Matrix

Granular permission control:

• Module access
• Feature permissions
• Data visibility
• Action permissions
• API access

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System Settings

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Global Configuration

Platform-wide settings:

• Security policies
• Session management
• Password requirements
• API rate limits
• Audit settings

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Feature Flags

Control feature availability:

• Enable/disable features
• Gradual rollouts
• A/B testing
• Beta features
• Emergency switches

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Maintenance

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System Maintenance

• Schedule maintenance windows
• Apply updates
• Database optimization
• Log rotation
• Backup management

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Troubleshooting Tools

• System diagnostics
• Log analysis
• Performance profiling
• Debug mode
• Support tools

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Billing Administration

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Subscription Management

• View all subscriptions
• Modify plans
• Handle upgrades/downgrades
• Process payments
• Generate invoices

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Usage Tracking

• Monitor resource usage
• Set usage alerts
• Enforce limits
• Generate reports
• Cost analysis

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Security

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Security Administration

• Configure MFA requirements
• Manage IP whitelists
• Set session policies
• Review security logs
• Incident response

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Compliance Tools

• Audit trail access
• Compliance reporting
• Data retention policies
• Privacy controls
• Export capabilities

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Best Practices

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Emergency Procedures

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Critical Actions

• Emergency user lockout
• System-wide password reset
• Service degradation response
• Data breach procedures
• Rollback procedures

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Support Tools

• User impersonation
• Direct database access
• Log examination
• Performance analysis
• Debug utilities

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Reporting

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Admin Reports

Generate administrative reports:

• User activity reports
• Permission audits
• System health reports
• Usage analytics
• Security reports

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Compliance Reports

• Access logs
• Change history
• Audit trails
• Data governance
• Privacy compliance

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Permissions

Admin portal permissions:

• view_admin_portal - Access admin portal
• manage_users - User administration
• manage_tenants - Tenant configuration
• view_system_health - System monitoring
• manage_content - Content library access
• super_admin - Full administrative access

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Related Modules

• Settings - General platform settings
• Users - User management interface
• Reports - Administrative reporting