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Emergency Broadcast lets your team send urgent email messages to groups of users, ideal for security incidents, service outages, scheduled maintenance, and important announcements. An AI Broadcast Writer helps you draft a clear message in seconds, and a delivery history tracks exactly who received each broadcast.

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Overview

The Broadcasts page has three tabs:

Compose

Write a broadcast, choose recipient groups, preview it, and send.

History

See every broadcast sent, its delivery status, and per-recipient results.

Groups

Create and manage the recipient groups broadcasts are sent to.

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Prerequisites

  • Broadcasts are for MSP team members. Client (company) users don’t have access.
  • Permissions: viewing requires read access to broadcasts; sending requires write access; creating groups and managing drafts requires the manage permission. Ask an administrator if you don’t see the Compose tools or the Create Group button.
  • A verified sending domain must be configured under Email settings. Without it, broadcasts can be drafted but will fail to send.

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Sending a broadcast

1

Open the Compose tab

Go to Broadcasts and make sure the Compose tab is selected. If you have saved drafts, they appear at the top, click one to load it.
2

Write the subject and message

Enter a Subject and write your Message in the rich-text editor (bold, lists, links, and more are supported).
3

Choose recipients

Click Select groups to open the Select Groups dialog. Search, use Select All / Deselect All, and tick the groups that should receive the message. Each group shows its member count, and a running unique recipients total is displayed. Selected groups appear as removable chips.
4

Pick a theme

Choose a Dark or Light email theme (Dark is the default). This controls how the email looks in recipients’ inboxes.
5

Preview and test (optional)

Click Preview to see the email as recipients will, and toggle between light and dark. Click Send Test to Me to send a copy to your own inbox first.
6

Send

Click Send Broadcast. A confirmation dialog tells you how many unique recipients across how many groups will receive it. Confirm to send. You’re taken to the History tab to watch progress.
Sending cannot be undone, and broadcasts go out immediately (there is no scheduling). Always use Send Test to Me or Preview before sending to a large audience.

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Saving drafts

Click Save Draft to store the current subject, message, selected groups, and theme. Drafts are personal to you and appear at the top of the Compose tab so you can pick up where you left off.

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Using the AI Broadcast Writer

The AI Broadcast Writer drafts both the subject line and the message body for you.
1

Open the writer

Click the sparkle button on the right side of the Compose form to open the AI Broadcast Writer panel.
2

Describe the message, or pick a quick template

Type what you want to communicate, or choose a Quick template to get started:
  • Security Incident — alert users about a threat with actionable steps
  • Scheduled Maintenance — notify users about planned downtime and impact
  • Service Outage — communicate an ongoing disruption
  • General Announcement — share an IT policy change or update
3

Apply and refine

The assistant drafts a subject and message and fills them into the Compose form. Keep chatting to refine it, for example “make it shorter” or “add more urgency.” The writer is aware of which groups you’ve selected and how many people will receive the broadcast.

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Recipient groups

Broadcasts are sent to broadcast groups, reusable lists of recipients you manage on the Groups tab. A group can include users from one or several companies, and the same person in multiple selected groups is only emailed once. Which groups you can target depends on your company scope:
  • Tenant-wide access can target groups across all companies.
  • Single or assigned-company access can only target groups for those companies.
To create a group, open the Groups tab and click Create Group (requires the manage permission).

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Tracking delivery

The History tab lists every broadcast with its Subject, Groups, Recipients, Status, Sent By, and Date. Status values:
StatusMeaning
SendingThe broadcast is currently being delivered.
CompletedAll emails have been sent.
FailedDelivery failed.
TestA test sent to yourself.
Click any broadcast to open its details, including a Recipients tab (with each person’s name, email, company, and individual Sent / Pending / Failed status) and a Message tab showing what was sent. Failed recipients display the reason, so you can follow up.

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Troubleshooting

The button stays disabled until you’ve entered a subject, written a message, and selected at least one group.
Confirm a verified sending domain is set up under Settings → Email. Without a verified domain, broadcasts can be drafted but won’t deliver. Open the broadcast in History to see per-recipient errors.
These require write and manage permissions respectively. Ask an administrator to grant the appropriate broadcasts permission.
No. Broadcasts send immediately after you confirm. Use Save Draft to prepare a message ahead of time and send it when you’re ready.