Choose a task
Find and export devices
Search inventory, review warranty shortcuts, choose columns, and export matching records.
Understand device details
Read available hardware, security, network, warranty, and integration information.
Add and edit records
Create manual inventory, update supported fields, and check what was saved.
Networks and configurations
Read Domotz site information and unlinked IT Glue configurations.
Find an approximate IP location
Check the integration-reported external IP and its approximate internet exit point.
Import devices — MSP
Review source mappings and bring equipment into the inventory.
Understand the views
If no optional destinations are available, the page can show only the inventory without a tab strip.
Check the evidence behind a value
Use reported timestamps and source information when interpreting a device. Missing information does not mean a device is healthy, covered by warranty, or free of security issues. A warranty status depends on recorded dates; IP location is approximate and is not GPS tracking. Some device details are source-controlled. Editing the portal does not necessarily change an external RMM/PSA record or the physical computer. After a save, reopen the record and verify the intended fields, especially after an error or later synchronization.Management actions
Authorized users can have row and selection actions such as adding inventory to a planner item or meeting, bulk updates, provider data refresh, and deletion. The available actions depend on both device permissions and access to the destination module. Check the selected count before applying a bulk action. Duplicate merging is restricted to MSP staff. Removing an inventory record is different from wiping a device or uninstalling an agent. Provider synchronization and import settings should be reviewed when correcting integrated records.Frequently asked questions
Can Company users see devices?
Can Company users see devices?
Yes, when their role and company scope permit access. The MSP decides their permission assignment. Viewing, creating, editing, and deletion are separately controlled by the available actions.
Where do I correct a serial number or warranty date?
Where do I correct a serial number or warranty date?
Open the device and use Edit when available. Manual and integrated devices can support different updates. Follow the editing guide and verify the stored result.
Where do I find equipment from a specific office?
Where do I find equipment from a specific office?
Use the inventory’s Location filter. In Networks, the Devices online link also opens inventory for the linked site, falling back to the company when no site is linked.
Does the inventory show live data from every provider?
Does the inventory show live data from every provider?
It shows the data available from manual records and connected sources. Fields and freshness vary. Check timestamps and ask the MSP about missing or stale information.
Can a Company administrator merge duplicates?
Can a Company administrator merge duplicates?
No. Duplicate merging is an MSP staff operation requiring device-management access.
Does device access let me configure integrations?
Does device access let me configure integrations?
No. MSP integration administration is separate from viewing inventory. Ask your provider to review mappings, imports, or synchronization.