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Audience: Company users and MSP staff with Backup read access. Your MSP controls Company permissions, connected providers, and company mapping. Backup shows information imported from your backup providers. Use it to review reported protection, storage, and activity. These screens do not start backups, restore files, change retention, or resolve provider alerts.

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Choose a task

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Find the available sections

Open Backup in the sidebar and check your company selection. MSP staff can review companies they are allowed to access. Company users see the scope their MSP grants them. Devices, Microsoft 365, and Alerts appear only when the portal finds eligible data in the selected scope. An unavailable section can return you to Dashboard. An active integration alone does not guarantee that a tab will appear. Inside Microsoft 365, choose the provider when several are available. Kaseya is labeled SaaS Protection and Spanning is labeled Spanning Backup. With one available provider, its report opens without an extra provider selector. The older SaaS Protection address leads to Microsoft 365; it is not a separate top-level tab.

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Company users: report a concern

If a device or service looks unprotected, a backup is old, or a section is missing, ask your MSP to investigate. Start with the Home AI Assistant. Include the company, device or workload, provider, displayed status, and backup date. Review and confirm the support request when prompted; opening Backup does not submit a ticket.

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MSP staff: check setup and access

Confirm the provider connection, imported company mapping, sync results, and the user’s Backup read permission. Kaseya and Spanning also depend on the relevant integration feature being enabled. Company admins do not manage these permissions themselves. Existing setup guides:

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Frequently asked questions

No. Provider support differs by section, as shown above. The connection, mapping, available data, and user access determine what appears.
There is no universal Sync button in the Backup page header. The Kaseya and Spanning health reports have Refresh, which reloads imported report data. MSP staff check provider synchronization in integration settings.
No. Missing mappings, unavailable data, filters, or a loading problem can produce empty results or zero totals. Ask your MSP to confirm protection and data freshness.
These Backup reports do not provide those actions. Company users should request the change or restore through their MSP; authorized MSP staff use the relevant provider workflow.