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Backup shows what your backup providers report: protection status, storage, backup dates and alerts. This guide is for MSP staff and company users who have Backup read access. Your MSP controls which providers are connected, which companies they map to and who can see Backup. These screens only report. They do not start backups, restore files, change retention or resolve provider alerts.

Before you start

  • You have the Backup read permission. Without it, MSPortal sends you to Home.
  • Your MSP has connected a backup provider and mapped its customers to companies. See Integrations.
  • Check the company selector at the top of the page. Every Backup page follows it.

Open Backup

1

Open Backup

Select Backup in the sidebar. The page opens on Dashboard.
2

Pick the company

Use the company selector. MSP staff can choose any company they are allowed to see. Company users see the companies their MSP grants them.
3

Choose a tab

Select Dashboard, Devices, Microsoft 365 or Alerts. A tab appears only when MSPortal finds eligible data for the selected companies. If you open a hidden tab by its address, MSPortal sends you back to Dashboard.

What each tab shows

Inside Microsoft 365, a provider selector appears when more than one provider has data. Kaseya is labeled SaaS Protection. With one provider, its report opens directly.
Company users see your MSP’s managed service instead of vendor names. Cards and tabs read Managed Device Backup and Managed Microsoft 365 Backup, numbered when there are several. The Provider column and provider filters are for MSP staff only.

Choose a task

Report a concern (company users)

1

Note what you see

Write down the company, the device or workload, the status shown and the last backup date.
2

Ask your MSP

Start with the Home AI Assistant, as described in Open a ticket. Review the request and confirm it when prompted. Opening Backup does not submit a ticket.

Check setup and access (MSP staff)

1

Check the provider connection

Go to Settings > Integrations and confirm the backup provider is connected and its last sync succeeded.
2

Check company mapping

Map each provider customer or organization to the right company. Unmapped customers do not appear in client views.
3

Check the user's access

Confirm the user’s role has Backup read access. See Change Company user permissions. Kaseya SaaS Protection and Spanning Backup also need their integration feature turned on for your account.
Setup guides: Cove, Acronis, NinjaOne, Kaseya SaaS Protection and Spanning Backup.

Troubleshooting

Frequently asked questions

No. Cove, Acronis, NinjaOne, Datto Backup, Slide Backup, Kaseya SaaS Protection, Spanning Backup and NinjaOne SaaS Backup each feed different tabs, as shown above.
Backup has no Sync button. The Kaseya and Spanning reports have Refresh, which reloads data already imported. MSP staff check provider syncs under Settings > Integrations.
No. Missing mappings, unavailable data or a load problem can show empty results or zero totals. Ask your MSP to confirm.
No. Ask your MSP. Authorized MSP staff use the provider’s own tools.