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This guide is for MSP staff. It covers three separate decisions: which companies and users get Premium training, which courses are available, and who is enrolled. Doing one does not do the others. Company users who cannot see training should contact their MSP.

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Before you start

  • You need the Manage Training permission to turn Premium training on or off for companies and users.
  • To change the Enabled switches on the courses list, you also need write access to Training settings.
  • To see the Actions menu on the Companies page, you also need write access to Companies.
  • Premium training uses the Bigger Brains catalog. It is billed per enabled user, based on the highest number of enabled users in the billing period.
  • Standard training is the set of included MSPortal courses at no extra training cost.

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Turn Premium training on or off for a company

1

Open Settings > Companies

Find the company. The Training column shows Premium or Standard.
Company row menu showing Enable Premium Training
2

Open the company's row menu

Choose Enable Premium Training. To turn it off, choose Disable Premium Training from the same menu.
3

Confirm the result

A message confirms the change. It saves right away, so there is no Save button. The Training column updates.
To change several companies at once, select their rows, open Actions, and choose Enable Premium Training or Disable Premium Training.
Turning Premium on for a company gives its users Premium access unless a user has their own setting (see below). Review Billing before you enable it for many companies.

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Set Premium training for one user

A user can follow the company default or have their own On or Off setting.
1

Open Settings > Users & Roles > Company Users

Find the user. The Premium Training column shows On or Off. Under it, Company default means the user follows the company, and User override means the user has their own setting.
2

Open the user's row menu

Choose Enable Premium Training or Disable Premium Training. The change saves right away.
3

Go back to the company default if needed

On a user with a User override, choose Use Company Default from the same menu. That user then follows future company changes.
To change several users, select their rows and choose Enable Premium Training, Disable Premium Training, or Use Company Default from the bulk actions menu. Changing the company setting does not remove user overrides. If a user’s access does not match the company, check the Company default or User override label under their status.

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Choose which courses are available

1

Open Settings > Training

The table lists every course with Enabled, Course Title, Type, Category, Tags, Duration, and Enrollments columns.
Training settings page showing the course list
2

Turn courses on

Use the Enabled switch on each course. To change several at once, select rows and choose Enable Selected or Disable Selected.
3

Check the company scope

The page follows the company selector. Premium courses are only enabled for companies that have Premium training turned on.
See Training settings for course previews, custom courses, and certificate branding.

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Enroll learners

1

Open Training > Training Menu > All Enrollments

This menu item needs the Manage Training permission.
2

Click Enroll Users

Choose the courses, optionally set a Due Date, select the users, and click the enroll button, which reads Enroll 3 User(s) when three users are selected. Users get an email about the new course.
3

Send reminders when needed

Select enrollments and use Send Reminders in the bulk actions menu. A single enrollment also has Send Reminder in its row.
To assign a set of courses as a program, use Learning paths.

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Check that it works

Ask a real learner to open Training > Training Menu > Course Library and start a course. A staff preview only shows the content. It does not prove the learner’s Premium access, company scope, or enrollment.

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Troubleshooting

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Frequently asked questions

No. Premium access, course availability, and enrollment are separate.
No. Company and user Premium changes save as soon as you choose them.
Off is a setting for that user and stays Off if the company turns Premium on. Use Company Default removes the user’s own setting so they follow the company.
No. Billing uses the highest number of enabled users in the billing period, so earlier days in the period still count.