Prerequisites
- You must have “Manage Training” permission
- Your subscription must include the Training module
- For premium courses, additional billing must be configured
Understanding Training Options
MSPortal offers two tiers of training content:Standard Training
- Included with base subscription
- Core cybersecurity awareness topics
- Essential compliance training
- No additional cost
Premium Training
- Extended course library
- Industry-specific content
- Advanced security topics
- Requires additional billing setup
Steps to Enable Training
1. Access Training Settings
Navigate to Settings > Training from the main menu.
2. Review Available Courses
The Training Settings page displays all available courses. Initially, courses are disabled and must be manually enabled.
3. Enable Standard Courses
To enable standard training courses:Option A: Enable Individual Courses
- Browse the course list
- Click the Toggle button next to each course you want to enable
- The course status will change to “Enabled”
Option B: Enable Multiple Courses
- Check the boxes next to courses you want to enable
- Click Select All to choose all visible courses
- Click Actions dropdown
- Select Enable Selected
4. Enable Premium Courses (Optional)
To access the premium course library:- Click Show All Courses to view premium options
- Review the additional courses available
- Click Enable in Billing to set up payment
- Check the billing agreement checkbox
- Confirm the subscription upgrade
Warning: Disabling premium billing will immediately remove access to premium courses from your tenant.
Course Management Options
Bulk Actions
- Enable All: Activate all available courses at once
- Disable All: Deactivate all courses
- Filter by Category: View courses by topic area
- Search: Find specific courses by name
Course Configuration
For each enabled course, you can:- Set enrollment requirements
- Configure completion deadlines
- Assign to specific user groups
- Track completion rates
After Enabling Training
Once courses are enabled:- Assign Courses: Go to Training > Assignments to assign courses to users
- Set Requirements: Configure which courses are mandatory vs. optional
- Schedule Reminders: Set up automated reminder emails
- Monitor Progress: Track completion rates in the Training Dashboard
Best Practices
- Start Small: Enable a few essential courses first
- Communicate: Inform users before assigning mandatory training
- Set Deadlines: Give reasonable time for course completion
- Regular Updates: Review and update course selections quarterly
- Track Metrics: Monitor completion rates and adjust as needed
Troubleshooting
Courses Not Appearing
- Verify training is enabled in Settings
- Check user permissions
- Ensure billing is active for premium courses
Users Can’t Access Training
- Confirm users have been assigned courses
- Check role permissions include training access
- Verify user accounts are active
Support
For questions about training content or billing:- Email: support@msportal.ai
- Include your tenant ID and specific course questions