Accessing M365 Licenses
- Click Microsoft 365 in the sidebar
- Select the Licenses tab from the navigation tabs
Summary Dashboard
The summary section displays four key metrics about your license inventory:| Metric | Description |
|---|---|
| License SKUs | Number of unique license types across your organization |
| Total Purchased | Total number of licenses available for assignment |
| In Use | Number of licenses currently assigned, with utilization percentage |
| Companies | Number of companies with M365 licenses configured |
Licenses Table
Table Columns
The licenses table displays all your Microsoft 365 licenses with the following information:| Column | Description |
|---|---|
| License | License name and SKU part number |
| Company | Associated company (visible in global view) |
| Used | Number of licenses currently assigned |
| Available | Total licenses purchased |
| Utilization | Visual progress bar showing usage percentage |
| Status | License status (Enabled, Warning, Suspended, etc.) |
Utilization Indicators
The utilization progress bar is color-coded to help identify licenses that may need attention:| Color | Utilization | Action |
|---|---|---|
| Green | Below 75% | Healthy utilization |
| Yellow | 75% - 89% | Approaching capacity |
| Red | 90% or above | Near or at capacity |
Quick Filters
Use the quick filter buttons above the table to focus on relevant licenses:- Free/Trial - Toggle to show or hide free and trial licenses (hidden by default)
- 10k+ Units - Toggle to show or hide licenses with 10,000 or more units (hidden by default)
Hiding free/trial and large allocation licenses helps you focus on paid licenses that require active management.
Sorting and Filtering
- Sort - Click any column header to sort the table
- Search - Use the search box to find specific licenses by name or SKU
- Column Filters - Click the filter icon on columns to apply specific filters
- Company Filter - Multi-select dropdown to filter by one or more companies
Exporting Data
Users with the manage_m365 permission can export license data:- Click the Export button in the table toolbar
- Choose your export format
- The export includes license name, SKU, usage counts, utilization, and status
License Details
Click any license row to open the details panel with comprehensive information.Usage Statistics
The details panel displays:| Metric | Description |
|---|---|
| Utilization | Progress bar showing percentage of licenses in use |
| Used | Number of licenses currently assigned to users |
| Total | Total licenses purchased |
| Available | Licenses available for assignment |
| Warnings | Licenses in warning or suspended state |
Included Services
Each license includes various service plans. The details panel shows all services included with the license, such as:- Exchange Online
- SharePoint Online
- Microsoft Teams
- OneDrive for Business
- And more, depending on the license type
Assigned Users
View all users assigned to the selected license:- User display name and avatar initial
- User principal name (email)
- Paginated list with Load more button for large assignments
Last Synced
The footer of the details panel shows when the license data was last synchronized from Microsoft 365.Company Context
The licenses view adapts based on your current context:| View | Behavior |
|---|---|
| Global View | Shows licenses from all companies, Company column visible |
| Company View | Shows licenses for the selected company only |
Prerequisites
Before using M365 Licenses:- Microsoft 365 Integration - Enable in Settings > Integrations for each company
- Azure AD Permissions - The integration requires appropriate Graph API permissions
- User Permissions - Requires access to the M365 module
Troubleshooting
Licenses Not Showing
No licenses appear in the table
No licenses appear in the table
Possible causes:
- M365 integration not configured for any companies
- Integration credentials expired or invalid
- Initial sync has not completed
- Verify M365 integration is active in Settings > Integrations
- Click Sync to trigger a fresh data pull
- Wait a few minutes for the sync to complete
License counts seem incorrect
License counts seem incorrect
Possible causes:
- Data not recently synced
- Quick filters hiding some licenses
- Check if quick filters are active (Free/Trial or 10k+ Units)
- Click Sync to refresh data from Microsoft 365
- Allow up to 24 hours for Microsoft to reflect recent changes
Cannot see assigned users
Cannot see assigned users
Possible causes:
- User license sync not enabled
- Large number of users still loading
- Wait for the loading spinner to complete
- Click Load more if additional users exist
- Verify user sync is enabled in integration settings
Sync Issues
| Issue | Cause | Solution |
|---|---|---|
| Sync button stays on “Syncing…” | Background job running | Wait for completion or check job status |
| ”No M365 integrations configured” | No active integrations | Configure M365 integration in Settings |
| Sync completes but data unchanged | Microsoft API delay | Wait 15-30 minutes and try again |
Best Practices
License Optimization
- Review High Utilization - Licenses at 90%+ may need additional purchases
- Identify Unused Licenses - Low utilization licenses may be candidates for reallocation
- Monitor Warnings - Address licenses in Warning or Suspended status promptly
Regular Monitoring
- Weekly - Review utilization trends for high-value licenses
- Monthly - Audit license assignments across companies
- Quarterly - Comprehensive license optimization review
Data Freshness
- Sync data regularly to maintain accurate utilization metrics
- Schedule syncs after major user provisioning or deprovisioning events
- Check the “Last synced” timestamp in license details for data currency
Related Resources
- M365 Secure Score - Security posture monitoring
- Settings - Integrations - Configure M365 integration
- Reporting - Create license utilization reports