Add ticket note
Post a note to the ticket in the client’s PSA (Halo, ConnectWise, Autotask, Syncro) as the linked user. A configured customer-reply status may be applied after a company user’s public note; posted=true means the note is saved even if statusUpdate.success=false. Use the reply-status/retry endpoint with statusUpdate.retry to retry only the status; never repost the note. Requires tickets.write and write_tickets_notes or write_tickets.
Authorizations
Use your API key as a Bearer token. API keys can be generated in Settings → Integrations → API Access.
Path Parameters
PSA ticket number by default; the internal id returned by list/search with byInternalId=true
1 - 255Query Parameters
Resolve only the internal ID returned by list/search
Integration from ticket.reference; disambiguates IDs across PSA integrations
Body
Note body posted to the PSA
1 - 10000Post as an internal/private note instead of a client-visible one
Contact ids from note-recipient-options to email this client-visible note to. With ccEmails, up to 10 people in all. Never allowed with isInternal. Requires note emails to be turned on in Settings > Tickets.
10Email addresses to email this client-visible note to, for people who are not listed contacts. Never allowed with isInternal.
10254Response
Note posted to the PSA