Decide ticket approval
Decide a held ticket request. An approver decides their part of the step that is waiting (approved or rejected, optional note); one rejection ends the request. MSP staff with ticket write access can set override=true to decide the whole request for the approvers, with the reason in note. When the last step approves, the ticket is created in the PSA (or, for chains that create the ticket up front, moved to the approved status). A rejection can be forwarded by email with forwardTo when the chain allows it. Requires tickets.write, read_tickets and the ticket_approval_chains feature.
Authorizations
Use your API key as a Bearer token. API keys can be generated in Settings → Integrations → API Access.
Path Parameters
Approval request ID
Body
approved, rejected Note for the requester and other approvers (required with override)
2000MSP staff: decide the whole request for the approvers
On a rejection, email the whole request to these addresses: your own, or ones the chain allows
6254Response
Decision recorded