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Use the Client visible switch and the Hide all security groups button on Cloud > Groups to hide groups from your clients. This page is for MSP staff. Company users should ask their MSP for visibility changes.

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Before you start

  • You need Cloud write or manage access (the Cloud resource with Write or Manage in the role editor). Without it, the Client visible column and the Hide all security groups button do not appear.
  • Hiding a group changes what clients see in MSPortal. It does not delete the group, remove members, or change access in Microsoft 365 or Google Workspace.
  • MSP staff always see hidden groups, so your own view does not show what clients see.
  • New groups start visible. Later syncs keep your visibility choices.

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Hide or show one group

1

Open Cloud > Groups

Click Cloud in the sidebar, then click the Groups tab. Check the company selector in the top bar.
2

Find the group

Use the filters under the column headings. Check the company, email, and type before you change anything.
3

Flip the Client visible switch

In the Client visible column, turn the switch off to mark the group Hidden. Turn it on to mark it Visible. The change saves right away. There is no Save button.
4

Check the result

The label next to the switch changes to Hidden or Visible. If you see Could not update group visibility, check the label, then try again.
If you do not see the Client visible column, click Columns, turn it on, and click Save Changes.

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Hide all security groups at once

1

Set the company scope

Use the company selector in the top bar to choose the companies to change. Global View applies to every company you can access.
2

Click Hide all security groups

Click Hide all security groups above the table. It runs right away with no confirmation.
Hide all security groups button in Cloud Groups.

The button uses the company selector in the top bar.

3

Check the result

A message tells you how many groups were hidden from clients. A count of 0 means every group in scope was already hidden.
This button hides every Security and Mail-enabled security group in the selected companies, on every page. Table filters, the page you are on, and the Company column filter do not narrow it. It does not hide Google groups, Microsoft 365 groups, or Distribution groups. There is no bulk undo. To bring a group back, turn on its own Client visible switch.

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How visibility affects ticket forms

The Cloud Group field on ticket forms lists groups for the selected company. For company users it shows only groups marked Visible. The field’s own provider and group type settings narrow the list further, so a Visible group can still be missing from a form. A group hidden after someone picked it no longer shows its name to company users. This is a presentation control. For real membership or access changes, use Microsoft 365 or Google Workspace.

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Troubleshooting

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Frequently asked questions

No. Only MSPortal client visibility changes.
No. The switch saves immediately. Save Changes in the Columns panel only saves which columns you see.
No. It uses the company selector in the top bar and covers every page.
Turn on Client visible for each group that should be visible. There is no bulk undo.
No. Syncs keep existing visibility settings. Newly imported groups start visible.