Control which synced groups company users can see and pick in ticket forms, without changing provider membership.
Use the Client visible switch and the Hide all security groups button on Cloud > Groups to hide groups from your clients. This page is for MSP staff. Company users should ask their MSP for visibility changes.
You need Cloud write or manage access (the Cloud resource with Write or Manage in the role editor). Without it, the Client visible column and the Hide all security groups button do not appear.
Hiding a group changes what clients see in MSPortal. It does not delete the group, remove members, or change access in Microsoft 365 or Google Workspace.
MSP staff always see hidden groups, so your own view does not show what clients see.
New groups start visible. Later syncs keep your visibility choices.
Click Cloud in the sidebar, then click the Groups tab. Check the company selector in the top bar.
2
Find the group
Use the filters under the column headings. Check the company, email, and type before you change anything.
3
Flip the Client visible switch
In the Client visible column, turn the switch off to mark the group Hidden. Turn it on to mark it Visible. The change saves right away. There is no Save button.
4
Check the result
The label next to the switch changes to Hidden or Visible. If you see Could not update group visibility, check the label, then try again.
If you do not see the Client visible column, click Columns, turn it on, and click Save Changes.
Use the company selector in the top bar to choose the companies to change. Global View applies to every company you can access.
2
Click Hide all security groups
Click Hide all security groups above the table. It runs right away with no confirmation.
The button uses the company selector in the top bar.
3
Check the result
A message tells you how many groups were hidden from clients. A count of 0 means every group in scope was already hidden.
This button hides every Security and Mail-enabled security group in the selected companies, on every page. Table filters, the page you are on, and the Company column filter do not narrow it. It does not hide Google groups, Microsoft 365 groups, or Distribution groups. There is no bulk undo. To bring a group back, turn on its own Client visible switch.
The Cloud Group field on ticket forms lists groups for the selected company. For company users it shows only groups marked Visible. The field’s own provider and group type settings narrow the list further, so a Visible group can still be missing from a form. A group hidden after someone picked it no longer shows its name to company users.This is a presentation control. For real membership or access changes, use Microsoft 365 or Google Workspace.
