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This guide is for MSP staff. Company users cannot review or reopen findings, even when they can read Current Posture.

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Before you start

  • You have Microsoft 365 management permission.
  • To see reviewed rows and provider details, you also need integration-settings read access.
  • You opened Cloud > Posture > Current Posture with one company selected. See Find and read Current Posture findings.

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Mark a finding as reviewed

1

Open the finding

Find the record under Items needing attention, then open its row or detail arrow.
2

Check the source

Read its source context, timestamps and current configuration. Confirm the exception is expected or already handled.
3

Add a note (optional)

In Review, explain the decision in up to 500 characters. Say why the exception is expected and what decision is needed later.
4

Mark it reviewed

Select Mark as reviewed. It saves right away, with no second confirmation.
5

Wait for the result

Wait for Finding marked as reviewed. The panel closes and the findings and scorecards refresh.
Reviewing is an acknowledgment in MSPortal. It does not fix Microsoft settings, close a provider incident or remove a risk. Company users no longer see the reviewed item, and the overview calculation leaves the matching resource out, so counts or coverage can change with no change in Microsoft. This screen has no expiry or reminder for a review.

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Find and reopen a reviewed item

1

Use the right access

Use an MSP account with Microsoft 365 management permission and integration-settings read access.
2

Find the record

Select the company and find the row. Reviewed rows are muted and marked Reviewed. There is no separate Reviewed tab.
3

Read the note

Open the row and read the saved note under Review.
4

Reopen it

Select Reopen finding.
5

Check the result

Wait for Finding reopened, then check the refreshed table and metrics.
Reopening removes the acknowledgment. The record must still exist and meet the finding criteria to show in the normal company view. It does not reopen a Microsoft incident or restore a deleted record. If you reviewed a finding and cannot find it afterward, check that you have integration-settings read access. Reviewed rows need that permission. A source refresh can also remove a finding that no longer qualifies.

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Troubleshooting

For normal user support requests, direct Company users to the Home AI Assistant. Use finding search and details to gather context.

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Frequently asked questions

No. The action requires an MSP staff account and Microsoft 365 management permission.
No. It saves a portal acknowledgment and excludes the matching resource from the normal reader and overview calculation.
The note is optional and limited to 500 characters. Explain why the exception is expected or already handled.
No. Clicking it saves the acknowledgment. Wait for the success message and refreshed results.
There is no separate Reviewed tab. Eligible MSP readers see reviewed rows muted in the same findings table.
Including reviewed rows also requires integration-settings read access. Ask the MSP administrator to check that separate permission.
This screen has no review-expiry or reminder control. Reopen the finding when it needs attention again.
No. It removes the portal acknowledgment. The provider record must still exist and qualify to return to the normal findings list.