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Audience: MSP staff with Microsoft 365 management permission. Company users cannot acknowledge or reopen findings, even if they can read Current Posture. Visibility of reviewed rows and provider details also depends on integration-settings read access.

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Mark a finding as reviewed

  1. Open Cloud > Posture > Current Posture with one company selected.
  2. Find the record under Items needing attention, then open its row or detail arrow.
  3. Check its source context, timestamps and current configuration. Confirm that the exception is expected or has already been handled.
  4. In Review, optionally enter a note explaining the decision. Notes are limited to 500 characters.
  5. Select Mark as reviewed. This saves the review immediately; there is no second confirmation.
  6. Wait for Finding marked as reviewed. The panel closes and the findings and scorecards refresh.
Reviewing is an MSPortal acknowledgment. It does not remediate Microsoft settings, close a provider incident or prove a risk has been eliminated. Company users with the normal reader permissions no longer see the reviewed item. The overview calculation excludes the matching resource, so counts or coverage can change without any provider-side improvement. Use a note that explains the reason for the exception and the decision needed later. This screen does not set an acknowledgment expiry or a future reminder.

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Find and reopen a reviewed item

  1. Use an MSP account with Microsoft 365 management permission and integration-settings read access.
  2. Select the company and find the record. Reviewed rows remain muted with Reviewed in the table when your access includes them; there is no separate Reviewed tab.
  3. Open the row and read the saved note in Review.
  4. Select Reopen finding.
  5. Wait for Finding reopened, then verify the refreshed table and metrics.
Reopening removes the acknowledgment. The underlying record still has to exist and meet the current finding criteria to appear in the normal Company view. This does not reopen a provider incident or restore a deleted provider record. If you can mark a finding reviewed but cannot find it afterward, check integration-settings read access with the MSP administrator. The current reader uses that separate permission to include reviewed rows. Source refreshes can also remove a finding that no longer qualifies.

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Troubleshooting

For normal user support requests, direct Company users to the Home AI Assistant. Use finding search and details to gather context.

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FAQs

No. The action requires an MSP staff account and Microsoft 365 management permission.
No. It saves a portal acknowledgment and excludes the matching resource from the normal reader and overview calculation.
The note is optional and limited to 500 characters. Explain why the exception is expected or already handled.
No. Clicking it saves the acknowledgment. Wait for the success message and refreshed results.
There is no separate Reviewed tab. Eligible MSP readers see reviewed rows muted in the same findings table.
Including reviewed rows also requires integration-settings read access. Ask the MSP administrator to check that separate permission.
This screen has no review-expiry or reminder control. Reopen the finding when it needs attention again.
No. It removes the portal acknowledgment. The provider record must still exist and qualify to return to the normal findings list.