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Open Cloud > Users to review Microsoft 365 accounts. Existing /m365/users links open Cloud Users with Microsoft selected. Audience: Company users with Microsoft 365 read access and MSP staff.
  1. Open Cloud > Users and choose the relevant company if you can change the company scope.
  2. Select Microsoft 365 in the Provider column when shown. The column is omitted when only one provider is available.
  3. Find the person with the Name or Email filter.
  4. Change Status from Enabled to All or Disabled when reviewing disabled accounts.
Use the current guides for detailed instructions: Your MSP manages account and license changes. Open a support ticket to request a change. Cloud identity records do not grant MSPortal logins or portal permissions.