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Open Cloud > Users to review Microsoft 365 accounts. Existing /m365/users links open Cloud Users with Microsoft selected. This page is for company users with Microsoft 365 read access and for MSP staff.

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Before you start

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Find a user

1

Open Cloud Users

Go to Cloud > Users and choose the company if you can change the company scope.
2

Choose Microsoft 365

Select Microsoft 365 in the Provider column when it is shown. The column is hidden when only one provider is available.
3

Find the person

Use the Name or Email filter.
4

Include disabled accounts

Status starts on Enabled. Change it to All or Disabled to review disabled accounts.

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Use the current user guides

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Linked MSPortal account status

For an existing linked company user, the Microsoft 365 account status wins over the PSA contact status. Blocking the Microsoft account disables the linked portal login. Re-enabling it can restore a login that was disabled automatically, after the next successful user sync. Administrator disables and access-rule restrictions stay in place. Aliases can connect directory and PSA records to the same portal login within the mapped company. A sync keeps the existing login and its history. Conflicting existing logins need staff review. A sync never creates a portal account or grants new permissions.

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Troubleshooting

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Frequently asked questions

No. Cloud identity records do not grant portal logins or permissions.
Your MSP manages these changes. Open a support ticket to ask for one.