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Open Cloud > Users to review synchronized Microsoft 365 and Google Workspace accounts available to you. These are cloud-service identities; appearing here does not give someone an MSPortal login or a portal role. Audience: Company users with Microsoft 365 read access and MSP staff. Your MSP manages access and account changes. Adobe-only license access does not include Cloud Users.

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Open and read an account

  1. Open Cloud, then select the Users header tab.
  2. Check the company selector in the top bar. If you can choose companies, narrow it to the company you are reviewing.
  3. Find the account with the Name or Email column’s Filter… field.
  4. Check Provider, Company, and Status before interpreting the record. The page starts with Status = Enabled; show disabled accounts when needed.
  5. Scroll the table horizontally to reach 2-step verification and Licenses when they are off screen.
Rows are for reading. Cloud Users does not have an account-edit form, password-reset action, or license-assignment action.

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Understand the fields

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Show additional columns

  1. Click Columns above the table.
  2. Select the columns you need. You can also drag their handles to change column order.
  3. Click Save Changes to apply your column preferences. Cancel or closing the panel discards unsaved choices.
  4. Reset restores the panel’s default selections and order; click Save Changes to apply that reset.
Save Changes button in the Cloud Users column preferences panel.

Apply column choices with Save Changes; selecting a field in the panel alone does not save it.

Columns that are not applicable to the current scope, such as Account type when every record has the same type, cannot be forced into view through this panel.

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Interpret account and security information carefully

Enabled is a stored status, not proof of a successful sign-in today. No licenses means no license names are attached to this synchronized record; it does not prove that the person has no subscriptions, costs, or application access elsewhere. Check Last synced and ask your MSP to investigate discrepancies. For Google, Enforced takes precedence when the stored enforcement flag is true. Otherwise a true enrollment flag shows Enrolled. Not enrolled is the fallback when neither flag is true, including when data is incomplete. Confirm the provider’s current settings with your MSP before treating that label as a security finding. For Microsoft, Not available in this column does not mean MFA is disabled. Use the appropriate Cloud posture information and ask your MSP to check the provider settings. Account type is not a complete administrator audit. Microsoft rows do not identify administrator roles here, Google admin labels can be absent when the whole column is omitted, and the type filter uses directory types rather than a dedicated Administrator filter. These values are separate from MSPortal user permissions.

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Request an account change

Company users should open a ticket from the Home AI Assistant and include the company, provider, account, and requested change. Your MSP handles disabling accounts, assignment changes, and provider administration. A missing or disabled row alone does not confirm that every offboarding step is complete.

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FAQs

No. It represents a synchronized Microsoft or Google identity. MSPortal logins, roles, and company access are managed separately by your MSP.
No. Cloud Users is a reading page. Ask your MSP through a support ticket to make the account change.
Records can represent separate provider accounts, sign-in identities, or company mappings. Compare Provider, Company, and Email before deciding that a record is a duplicate.
No. It means no license names are attached to this synchronized row. It does not measure billing, recent software use, or access through other accounts. Ask your MSP to check the underlying assignment data.
Hover or keyboard-focus the license badge area. The tooltip lists all recorded names. The CSV also includes the full name list, and License count can be shown through Columns.
No. This per-user column does not report Microsoft MFA state. Review the relevant posture information and have your MSP confirm current settings.
Not by itself. The label is used when neither stored flag is true, which can include incomplete data. Check synchronization and ask your MSP to confirm the provider state.
No. It is primarily a directory Member/Guest-type field. It does not enumerate Microsoft administrator roles and may be omitted for a single-type scope, including Google-only scopes. Your MSP should verify administrator roles in the relevant provider.