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Use Cloud > Users to see the Microsoft 365 and Google Workspace accounts synced for your companies. This page is for MSP staff and company users. A row here is a cloud identity. It does not give anyone an MSPortal login or role.

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Before you start

  • You need Cloud read access (the Cloud resource with Read access in the role editor). Adobe-only license access (Storefront read) does not include the Users tab.
  • Microsoft 365 or Google Workspace must be connected for the company in Settings > Integrations.
  • Company users see only their own company.

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Read an account

1

Open Cloud > Users

Click Cloud in the sidebar, then click the Users tab.
2

Pick the company

Use the company selector in the top bar. MSP staff can pick one company, Global View, or Assigned Companies if their access is limited.
3

Find the person

Type in the filter box under the Name or Email column heading. See Find and filter cloud users for every filter.
4

Check Status first

The Status filter starts on Enabled, so disabled accounts are hidden. Open the filter and choose Disabled or All to include them.
5

Scroll to the right columns

Scroll the table sideways to reach 2-step verification and Licenses. Hover over the license badges to see the full list.
The page is read only. It has no edit, password reset, or license assignment actions.

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Show more columns

1

Open the column list

Click Columns above the table.
2

Turn on the columns you want

Check the columns to show, such as Department, Job title, License count, Last login, and Last synced. Drag a column to change its order.
3

Save

Click Save Changes. Click Cancel to discard your changes.
Save Changes button in the Cloud Users column preferences panel.

Your column choices apply only after you click Save Changes.

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What each column shows

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Read security and license information

  • Enforced means the Google admin requires 2-step verification. Enrolled means the user set it up. Not enrolled shows when neither flag is set, including when Google sent no data.
  • Not available on a Microsoft row does not mean MFA is off. Microsoft MFA coverage is on Cloud posture.
  • Administrator appears only for Google administrators, and only when the Account type column is shown. Microsoft administrator roles are not shown here.
  • No licenses means no license is attached to the synced record. It does not show whether the person pays for or uses an app elsewhere.
  • Enabled is a synced status. It does not prove a successful sign-in today. Check Last login and Last synced.
Cloud identities are separate from MSPortal user permissions.

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Ask for an account change

1

Company users: open a ticket

Open a ticket with the company, provider, account, and the change you need.
2

MSP staff: make the change in the provider

Disable accounts, change licenses, and reset passwords in Microsoft 365 or Google Workspace. The change shows here after the next sync.

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Troubleshooting

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Frequently asked questions

No. MSPortal logins, roles, and company access are managed separately.
No. This page is read only. MSP staff make account changes in the provider.
A person can have separate accounts in different providers or companies. Compare Provider, Company, and Email.
Hover over the license badges. You can also show License count, or export the users to get every license name.
Not always. It shows when neither flag is set, which includes missing data. Check Last synced and confirm in Google Workspace.
No. Microsoft administrator roles are not shown, and the column is hidden when all users share one type.