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Use Cloud > Users to find the Microsoft or Google accounts you can access. The initial view shows Enabled accounts. Change Status when searching for a disabled or offboarded account. Audience: Company users with Microsoft 365 read access and MSP staff. The same read permission covers Google Workspace users.

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Find an account

  1. Confirm the company selector in the top bar.
  2. Type a display name into the Name column’s Filter… field, or use Email for an email address or sign-in name.
  3. Check the Provider and Company filters where they are shown.
  4. Wait for the result count and rows to update. Filtering searches the matching dataset across list pages and returns you to the first page.
  5. Use Previous and Next for more results. The table loads 50 users per page.
The Name field matches the stored display name. If the Name cell displays an email because the display name is missing, use the Email filter. These text matches ignore letter case and surrounding spaces.

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Show disabled accounts

  1. Open the Status filter in the table header.
  2. Select Disabled to review stored disabled accounts, or All to include both statuses.
  3. Keep any company, provider, or license filters that are relevant to your review.

Status begins at Enabled. Select Disabled or All to include accounts omitted from the initial view.

Clear Filters clears the table’s column filters, including the initial Enabled filter and any provider filter. It does not broaden the company scope set in the top bar or your account’s access. Reopening the page starts from its initial status and any provider specified by the entry link.

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Combine filters

Different filters combine: a row must satisfy each active field. Multiple choices within one field are alternatives. Selecting two licenses means either selected license, not that the user must hold both. Use By combination for a review of complete license sets. The list’s License count, 2-step verification, and date columns do not have dedicated filters. Column sorting is not offered on the current Cloud Users table; use the available filters to narrow the dataset, or export it for sorting in a spreadsheet.

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If you cannot find someone

Select Status = All, clear column filters, and confirm the top-bar company scope. Search using Email when the display name is missing or changed. If the person is still absent, ask your MSP to check the provider connection, company mapping, synchronization, and your permissions. An empty result is not proof that the provider account was deleted.

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FAQs

Status starts at Enabled. Select Disabled or All in the Status column filter to include disabled accounts.
No. It clears the column filters, including Status and Provider. The top-bar company scope remains. Select Enabled again if that is the view you want.
Name filters the stored display name, even when a cell falls back to showing an email. Use the Email field for an email or sign-in name.
No. It matches users with at least one selected license. Use Cloud > Licenses > By combination to inspect exact license sets.
Click Columns, show Department or Job title, and choose Save Changes. Then use that column’s filter. Cancel discards unsaved column choices.
Provider is omitted when only one provider is available; Company is omitted when the top bar is scoped to one company. Account type is omitted when the available records have only one directory type. These are scope-dependent columns.
The current Users table does not offer column sorting or a License count range filter. Narrow with its supported filters. Export for additional analysis, noting that the CSV does not include 2-step verification.
No. Filters, access, mappings, and synchronization can hide an account. Ask your MSP to confirm the provider state and the remaining offboarding steps.