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Use the column filters on Cloud > Users to find a Microsoft 365 or Google Workspace account. This page is for MSP staff and company users who can see the Users tab.

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Before you start

  • You need Cloud read access (the Cloud resource with Read access in the role editor). It covers both Microsoft 365 and Google Workspace users.
  • The list starts with Status = Enabled. Disabled accounts are hidden until you change the filter.
  • The table shows 50 users per page.

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Find an account

1

Open Cloud > Users

Click Cloud in the sidebar, then click the Users tab. Check the company selector in the top bar.
2

Type a name or email

Type in the filter box under the Name column heading to match the display name. Use the box under Email to match an email address or sign-in name. Case does not matter.
3

Narrow by provider or company

If the Provider or Company columns are shown, open their filters and check the options you want.
4

Read the results

The table reloads from page 1. Use the next and previous page controls under the table to see more.
If the Name cell shows an email because the account has no display name, filter by Email instead.

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Show disabled accounts

1

Open the Status filter

Click the filter under the Status column heading.
2

Choose Disabled or All

Choose Disabled to see only disabled accounts. Choose All to see both.
Cloud Users Status options: All, Enabled, and Disabled.

Status starts on Enabled.

3

Keep your other filters

Leave the company, provider, and license filters as they are.
Clear Filters removes every column filter, including Status = Enabled. It does not change the company selector. Select Enabled again if you want that view back.

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Combine filters

A row must match every active filter. Within one filter, a row can match any checked option. If you check two licenses, users with either one match. To see exact license sets, use By combination. License count, 2-step verification, and the date columns have no filters. The table cannot be sorted. To sort, export the users and use a spreadsheet.

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If you cannot find someone

1

Set Status to All

The person may be disabled.
2

Clear the other filters

Click Clear Filters, then check the company selector.
3

Try the other field

Search Email if Name finds nothing, or the reverse.
4

Ask your MSP

If the person is still missing, ask your MSP to check the provider connection, the company mapping, and the last sync.

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Troubleshooting

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Frequently asked questions

Status starts on Enabled. Change it to Disabled or All.
No. It removes every column filter, so Status returns to showing all accounts. The company selector stays as it is.
No. It finds people who hold at least one. Use Cloud > Licenses > By combination to see exact license sets.
Click Columns, turn on Department or Job title, click Save Changes, then use that column’s filter.
No. Filters, access, company mapping, or sync timing can hide an account. Ask your MSP to confirm in the provider.