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Use Export CSV on Cloud > Users to download every account that matches your company selection and column filters. This page is for MSP staff and company users who can see the Users tab.

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Before you start

  • You need Cloud read access (the Cloud resource with Read access in the role editor). You do not need write or manage access to export.
  • The export follows the company selector and the column filters on the page.
  • The Status filter starts on Enabled. Disabled accounts are left out unless you change it.

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Download the CSV

1

Open Cloud > Users

Click Cloud in the sidebar, then click the Users tab. Check the company selector in the top bar.
2

Set your filters

Use the filters under the column headings to narrow the list. To include disabled accounts, open the Status filter and choose All. See Find and filter cloud users.
3

Click Export CSV

Click Export CSV above the table.
Export CSV button above the Cloud Users table.

Export CSV downloads every matching user, not only the page you are viewing.

4

Wait for the export to finish

A progress message reads Exporting users… with a count. Keep the page open. When it finishes, a message reads Exported followed by the number of users, and the browser downloads the file.
5

Check the file

Open the CSV and compare the row count with the total shown on the page.
The file name is cloud-users. When one company is selected, the company name is added to the file name.

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What the file contains

The columns are Name, Email, Provider, Company, Office, Department, Job title, Account type, Status, Licenses, License count, Last sign-in, and Last synced.
  • Hidden table columns are still exported.
  • Licenses holds every license name for the user, separated by semicolons.
  • Name is blank when the account has no display name, even if the table shows an email address in its place.
  • The file has no 2-step verification column and no separate administrator column.
  • Account type is the directory type. A user the table labels Administrator can export as Member.
This export covers all matching pages. The exports on Cloud > Licenses and Cloud > Domains also cover every matching row.

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Troubleshooting

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Frequently asked questions

Yes. It gathers every matching user, not only the 50 on the current page.
No. The file always has the same columns and the full license list. It still follows your filters.
No. Cloud read access is enough for the data you can already see.
No. Read it on screen in the 2-step verification column. See Read cloud user accounts.
No. It exports the last synced records. The Last synced column shows how fresh each row is.