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Documentation Index

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The Email Domain step configures MSPortal to send emails from your own domain instead of the default MSPortal domain. This improves email deliverability and presents a professional appearance to your clients.

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Why Verify Your Domain?

  • Better Deliverability - Emails are less likely to be marked as spam
  • Professional Appearance - Emails come from your domain (e.g., notifications@yourmsp.com)
  • Brand Consistency - Reinforces your brand with every notification

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What You’ll Configure

  • Email Domain - The domain to send emails from
  • DNS Records - SPF, DKIM, and verification records
  • Sender Address - The “from” address for notifications

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Steps to Complete

1

Navigate to Email Settings

Click Go to Settings in the onboarding wizard, or go to Settings > Email.
2

Add Your Domain

Enter the domain you want to send emails from (e.g., yourmsp.com).
3

Add DNS Records

MSPortal will provide DNS records that need to be added to your domain. These typically include:
  • SPF Record - Authorizes MSPortal to send email on your behalf
  • DKIM Record - Provides email authentication
  • Verification Record - Proves domain ownership
4

Verify Domain

After adding the DNS records, click Verify Domain. DNS propagation can take up to 48 hours, but usually completes within a few hours.
5

Configure Sender Address

Once verified, set up your preferred sender address (e.g., support@yourmsp.com).

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DNS Record Examples

Here’s what the DNS records typically look like: 
# SPF Record (TXT)
Type: TXT
Name: @
Value: v=spf1 include:_spf.msportal.ai ~all

# DKIM Record (TXT)
Type: TXT
Name: msportal._domainkey
Value: [provided by MSPortal]

# Verification Record (TXT)
Type: TXT
Name: _msportal-verify
Value: [provided by MSPortal]

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Auto-Completion

This step is automatically marked as complete when:
  • At least one email domain is verified
If you don’t have access to your DNS settings, you may need to involve your domain administrator or skip this step temporarily.