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Connect your primary RMM so MSPortal can pull in sites and devices. This page is for MSP staff with integration-management access. The same flow covers Datto RMM, NinjaOne, ConnectWise Asio, N-central, Addigy, Meraki, UniFi, and WatchGuard.

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Before you start

  • Choose your RMM in the Integrations step first. See Choose launch integrations.
  • Have your RMM administrator create API credentials. The fields differ by provider, so keep the provider’s setup guide open (see Related guides).
  • Connect your PSA first and map your companies. RMM sites map to those companies. See PSA connection.

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Connect your RMM

1

Open the step

In Launch Center, select Connect your RMM in Setup guide. The RMM wizard opens inside the plan. You can also use Settings > Integrations.
2

Connect

On the Connect step, enter your API credentials, such as a key and secret, and a region or URL where the provider asks for one. Click Test Connection. When the test passes, click Create Integration, then Next. If you see Connection failed, check the credentials and the region, then retest.
3

Map sites or companies

On the Map step, wait for the first sync to finish. It can take a few minutes, and much longer for a large ConnectWise Asio account. If the list is empty, click the sync button or check for updates. For each provider site or company, click Select company… and choose the matching MSPortal company. Quick Match suggests matches by name, so check each one. Click Create new company if no match exists. Click Import Selected to save the mappings. You must map at least one before you continue.
4

Map locations (optional)

Providers that support it show a Map Locations step. Map each location to a PSA location, then click Save All, or click Skip.
5

Open device import

On the Import step, click Open Device Import. You land on the integration’s device page. Continue in Import rollout devices.
6

Complete setup

Return to the wizard and click Complete Setup when you have finished.
PSA and primary RMM selections have separate controls.

PSA and primary RMM selections have separate controls.

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Check the connection

1

Look at the sync status

Open the integration in Settings > Integrations. Check that the last sync finished and that your sites show the right device counts.
2

Check Launch Center

In Launch Center, open Live verification. A healthy RMM connection is available is blocking when your plan needs an RMM. It checks the instance chosen in your plan. An unrelated active integration does not satisfy it.
Staged devices alone do not satisfy device readiness. Import them next.

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Troubleshooting

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Frequently asked questions

No. Check the sync, the site mappings, the imported devices, and the remaining findings.
No. The check applies to the instance selected in your plan.
Yes. Pick Addigy under Other integrations. Launch Center then uses it for the device step.