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Audience: MSP staff with Billing settings access. Open Settings > Billing. Your account’s subscription and available billing data determine what appears.

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Read the billing overview

Review subscription or trial status first. Check any service error before interpreting a missing amount or list as zero usage. The page can show company counts, training-user usage, payment methods, invoices and an upcoming invoice, depending on the subscription. Metered and licensed subscriptions have different usage presentations. Review the displayed billing currency, period and line-item descriptions together. Current company count, synchronized usage and a training-user high-water mark are different measures; a visible account count is not by itself a final invoice calculation.

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Manage payment and subscription details

  1. Use the relevant Manage or View control to open the hosted billing portal.
  2. Review current details and the effect of the requested change in that portal.
  3. Confirm the change there and inspect its result.
  4. Return to MSPortal, refresh the reader and verify the current account state.
There is no local Save button that confirms every hosted billing operation. A failed redirect or a closed window is not proof that a payment, cancellation or subscription update succeeded. Inspect the current state before repeating a consequential action.

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Review invoices and contact details

Use the available invoice and billing-portal controls to inspect the intended billing period. For the organization’s billing email and business preferences, review Tenant settings. Keep provider billing details and the local organization record consistent where applicable. Use the actual plan and terms shown for your account. The page does not establish a universal plan-limit table, fixed trial duration, refund policy or immediate effect for every subscription change.

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Troubleshooting

If a billing-service error appears, refresh after checking the error rather than treating missing information as an inactive subscription. If invoice and usage figures differ, compare their period and measures. If a hosted change is unclear, check the provider’s current record and contact support with the relevant invoice or account reference; avoid submitting the same payment change repeatedly.

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FAQs

No. Compare the subscription model, usage period, line items and invoice details.
Billing management uses the hosted portal. Confirm the action and result there.
No. Check for a billing-service error and inspect the actual subscription and invoices.
No. Use the actual account plan and the terms shown for the requested change.