Skip to main content
Use this page to set the Calendar defaults that apply to everyone at your MSP. It is for MSP administrators. Company users can read and filter the Calendar, but they do not change these settings.

​
Before you start

  • You need Calendar settings access and permission to manage Calendar settings.
  • These settings apply to your whole MSP, not to one person or company. A viewer’s own filters are separate.
  • The Company meetings, Freeze Windows and Post-Meeting tabs sit beside General Settings and save separately. Company meetings sets up the recurring meetings you hold with your companies.

​
Change the general defaults

1

Open Settings > Calendar

Select the General Settings tab.
2

Choose how busy blocks look

Turn Show event details on to show the subject and location of other people’s synced Outlook events instead of Busy. Events marked Private in Outlook still show Busy to everyone else. Your own synced events always show their details. The change applies to every synced event, including ones already on the calendar, the next time the calendar loads.
3

Set the default meeting length

Open Default Meeting Duration and choose 15 minutes, 30 minutes, 45 minutes, 1 hour, 1.5 hours or 2 hours. New meetings start with this length.
4

Choose the start of the week

Set Week Start Day to Sunday or Monday.
5

Click Save

The Save button is in the page header. A Your calendar settings have been updated successfully. message confirms it. The button is disabled until you change something.
Changing these defaults does not change existing meetings, send invitations or change Microsoft 365 or PSA sync settings. Switching tabs does not save your changes, so click Save first.

​
Set Regular Hours and half-day ranges

1

Find the Work Hours card

It sits beside the general settings. Regular Hours and the Half Day Settings ranges are below the card description.
2

Set Regular Hours

Pick a Start and an End time under Regular Hours.
Regular Hours showing Start at 8 AM and End at 5 PM

Regular Hours set to 8 AM to 5 PM. Your MSP can choose different values.

3

Set the half-day ranges

Under Half Day Settings, set a Start and End for Morning and for Afternoon.
4

Click Save

Use the Save button in the page header.
New installs start with Regular Hours 08:00 to 17:00, Morning 08:00 to 12:00 and Afternoon 13:00 to 17:00. Each range must end after it starts on the same day. An overnight range such as 10 PM to 6 AM is not accepted. For an invalid range the page shows Enter valid start and end times, with the end after the start. and Save stays disabled. Work hours are defaults for the shortcuts. They do not stop anyone from booking a meeting outside those hours.

​
Troubleshooting

​
Frequently asked questions

No. These are MSP settings.
No. They apply to everyone at your MSP.
No. It sets the starting length of new meetings.
No. They only fill in times for the Full-day and Half-day shortcuts.
No. It uses your Regular Hours range. A 9 AM to 6 PM range gives nine hours.
No. Click Save in the page header before you leave the tab.