Skip to main content
Notes are a private scratchpad next to your task list. You can turn what you write, such as a call transcript, into suggested tasks. This guide is for MSP staff.

Before you start

  • You must be MSP staff.
  • Create tasks from notes needs AI turned on for your portal.
  • Notes are private to you. They are not part of task-list audit.

Keep working notes

1

Open Notes

Go to Tasks > Notes in the workspace, or click the Notes tab in the side panel.
2

Type your notes

Type into the tab. It saves automatically after a short pause. The save indicator shows progress, or an error with a retry option. Switching tabs also saves anything pending.
3

Add more tabs

Click New notes tab. You can have up to 20 tabs.
4

Rename or delete a tab

Double-click a saved tab’s name, or open its actions menu and choose Rename. The same menu has Delete, which asks you to confirm before it removes the tab and everything in it.
Named working-note tabs with autosave status and Create tasks from notes action

Saved working notes.

Turn notes or a transcript into tasks

1

Paste the text

Paste the text into a notes tab. To use only part of it, select that passage. Otherwise the current tab is used.
2

Click Create tasks from notes

AI reads the text and suggests tasks. If the tab is empty, you are asked to write some notes first.
3

Review the suggestions

Under Review suggested tasks, edit titles, priorities, and due dates. Untick anything you do not want.
Review suggested tasks with editable titles, priorities, dates and include checkboxes

AI suggestions from a synthetic operations-review transcript.

4

Add the tasks

Click Add tasks (the button shows the count). Only the ticked tasks are created, on your personal list. Nothing is created until you click it.
Check dates and scope before you add the tasks. For a transcript attached to a meeting, use the meeting’s Transcript & AI step. There you can review generated action items and assign them to staff.

Troubleshooting

Frequently asked questions

No. Notes are private to you and are not included in task-list audit.
No. Suggestions stay in the review window until you click Add tasks.
Yes. Select the passage before you click Create tasks from notes.