Skip to main content
When your MSP connects BenjiPays, unpaid invoices show a Pay Now button. This guide is for company users and MSP staff who want to pay from the invoice list.

​
Before you start

  • Your MSP must have an active BenjiPays integration. Without it, no payment button appears.
  • The button only shows on invoices with money due. See Why the button is missing.
  • Your MSP can rename the button, so yours may not say Pay Now.

​
Pay an invoice

1

Find the invoice

Open Invoices and find the right invoice and company. Open the PDF if you want to check the original.
2

Check the amount

Read the invoice number and Balance. The link carries the balance, or the invoice total when no balance is supplied.
3

Click Pay Now

Click the payment button at the end of the row. The payment page opens in a new tab.
4

Check the page and pay

Confirm the invoice and amount on the payment provider’s page, then follow its steps. The portal does not collect payment details.
5

Keep the receipt

Use the payment provider’s confirmation or receipt as proof of payment.
6

Return to the portal later

The invoice updates after the next sync from your PSA, so the balance can still show for a while.
Clicking the button does not charge you. If the amount looks wrong, stop and ask your MSP to check the invoice first.

​
Why the button is missing

  • Your MSP has not turned on a working payment-link integration.
  • The invoice has no balance due, or its status is void or cancelled.
  • The invoice is closed and no balance is supplied.
A missing button does not prove an invoice is paid. A button that stays after you paid does not prove the payment failed. The portal may not have synced yet.

​
Troubleshooting

​
Frequently asked questions

Only invoices that show a payment button. Ask your MSP how to pay the others.
No. It opens the payment page. The invoice changes after you pay and the PSA syncs.
Your MSP can set its own label. It still opens the payment page for that invoice.
No. Your MSP does. Ask them about missing or wrong payment links.