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Your MSP can configure a Pay Now button on eligible invoice rows through BenjiPays. The button’s label may be customized. It opens the configured payment page in a new tab.

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Open the payment page

  1. Open Invoices and find the correct invoice and company.
  2. Review its invoice number and available balance. Open the PDF if you need the original document.
  3. Select Pay Now, or the provider’s customized payment button, when displayed.
  4. Check the invoice and amount on the payment provider’s page before completing its payment steps.
  5. Use the payment provider’s result or receipt to confirm the outcome.
  6. Return to the portal to review the invoice after its source data updates.
Opening the payment link does not itself confirm a charge. The portal sends the configured link its invoice reference and amount due; it does not collect payment details in the invoice table. The amount in the link comes from the synchronized balance, or the invoice total when a balance is unavailable. If it differs from what you expect, ask the MSP to confirm the invoice before proceeding.

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Why the button may be missing

  • The MSP has not enabled a working payment-link integration for the portal.
  • The available invoice data indicates no positive balance, or the invoice is voided or cancelled.
  • The invoice is closed and no balance is supplied.
  • The payment configuration could not be loaded for your session.
A missing button is not definitive evidence that an invoice has been paid. Likewise, a button that remains visible after a payment is not proof that the payment failed; the portal invoice data may not have updated yet.

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If the result is uncertain

Check the payment provider’s confirmation or receipt and contact the MSP when the outcome is unclear. Do not use a stale portal balance as the sole reason to repeat a payment. If the link fails, report the invoice number and what happened to the MSP.

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Frequently asked questions

Only invoices with an available configured payment link offer this route. Ask the MSP how to pay if the button is absent.
No. It opens the configured payment provider. Complete its flow and use its confirmation to establish the result; invoice synchronization is separate.
The MSP can customize the button label. It still opens the configured payment page for the invoice.
First check the payment provider’s confirmation and contact the MSP if needed. The portal can still show earlier synchronized data.
Your MSP configures the integration and portal access. Ask the MSP about missing or incorrect payment links.