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Use this page to find files, documents, folders, and links your MSP has organized in the Documentation Hub. It is for company users and MSP staff. The Documentation Hub, also called the resource hub, is a page of resources your MSP arranges. Its title, sections, and contents are theirs to choose. Your portal might call it Important Info, show it as Documentation > Hub, or use it in place of Overview.

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Before you start

  • You need Documentation read access.
  • Your MSP must turn the hub on. If you see no hub, ask them where resources are kept.
  • MSP staff can add resources. See Add files and links to the Documentation Hub. Company users should ask their MSP to add a resource.

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Find a resource

1

Open the hub

Use the hub entry your MSP provides, or open Documentation and click the Hub tab. A standalone hub lives at /documentation-hub. If the standalone placement is off, that address sends you to Documentation.
2

Browse the sections

Featured shortcuts, if your MSP set any, come first. Open a section to see its resources. Resources your MSP has not placed in a section appear under More resources. Section headings organize resources and are not always links.
3

Search and filter

Type in Search resources. Search needs at least two characters to look beyond the hub’s own items. Use the type filters for Documents, Folders, or Links, and Company scope to narrow the list. Clear the filters if nothing matches.
4

Open the result

Click a document to read it, a folder to browse its documents, or a link to open its destination in a new tab.
The hub shows only the resources your MSP shares with your company scope and role. A link to an outside service can ask for its own sign-in.

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Troubleshooting

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Frequently asked questions

No. Your MSP manages the hub’s layout and content in Documentation settings. Ask them.
Your MSP can rename it. Look for a page such as Important Info.
Clear the filters, check your company selection, and try a short title or keyword. Ask your MSP to confirm the resource is shared with your role.