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Use Storefront > Subscriptions to see the products your company has through Pax8 and Sherweb. This page is for company users and MSP staff with Storefront access.

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Before you start

  • You need Storefront read access. In the role editor this is the Storefront resource with Read access.
  • Your MSP must have Pax8 or Sherweb connected, and your company must be mapped.
  • To ask for a quantity change you need Storefront write access.
  • If your MSP uses both Pax8 and Sherweb, each provider has its own section with its own table.
  • Prices and costs are shown to MSP staff with Manage access to the Storefront resource. Company users do not see them on Pax8 rows.

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Find a subscription

1

Open Storefront > Subscriptions

Click Storefront in the sidebar. Subscriptions opens first.
2

Pick the company

Use the company selector in the top bar. Company users see only their own company. With several companies selected, a Company column appears.
3

Filter the Pax8 table

Type a name in the filter under Product. Use the filters under Vendor and Status. Status starts on Active. Change it or clear it to see other statuses, such as cancelled or trial subscriptions.
4

Filter the Sherweb table

Type a name in the filter under Product or pick a company in the Company filter.
5

Read the row

Check the product and SKU, quantity, status, and billing. The table shows 25 subscriptions per page. Use the page controls under the table to see more.

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Open the details (Pax8)

1

Click a Pax8 row

You can also click the … menu on the row and choose View Details.
2

Read the dialog

The dialog shows the status, company, quantity, billing term, commitment, start and end dates, and Last synced. If self-service is on, it also shows the minimum, maximum, and increment. MSP staff with Manage access also see pricing.
3

Close the dialog

Click Close. If self-service is on, click Edit to open the quantity dialog.

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Ask for a quantity change

1

Find the subscription

A Self-service badge next to the quantity means changes are allowed.
2

Open the quantity dialog

For Pax8, click the … menu and choose Change Quantity. For Sherweb, click Request Change.
3

Enter the new total

Enter the new total quantity, not the number to add. To go from 10 to 12, enter 12. The Pax8 dialog shows the minimum, maximum, and increment, plus a summary of the change. Add notes if you want.
4

Submit

Click Submit Request (Pax8) or Send Request (Sherweb). Your MSP is notified. As a company user, you may see Request sent to your service provider. You’ll get a notification when its status changes. You have no Requests tab, so watch your notifications for the result.
Submitting records a request. It does not change the subscription. The quantity changes after your MSP fulfills the request with the distributor and the next sync confirms it. See Storefront.

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Read the summary

For Pax8, cards above the table show Total Subscriptions, Total Licenses, Companies (when several companies are selected), and Pending Requests (when there are some). MSP staff with Manage access also see a monthly cost total per currency. The cards follow the company selector. They do not follow the Product, Vendor, or Status filters, so a card can show more subscriptions than the table. The quantity is the subscription total from the distributor. It is not a count of people who have a license assigned. Last synced shows when the data was last imported.

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Troubleshooting

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Frequently asked questions

No. It is the subscription quantity from the provider. Assigning licenses to people is separate.
Enter 12, the new total.
No. The quantity must be at least 1 and can have a higher minimum. Ask your MSP about cancellation and commitment terms.
No. These tables have no export. Ask your MSP for a distributor report.
The cards follow the company selector only. The table also follows its filters.