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Audience: Company learners and MSP staff accessing their own training certificates. A certificate becomes available for eligible completed training. Finish the course’s required content and assessments first. A progress percentage or preview alone is not a certificate.

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Find your certificate

1

Find the completed course

Open Training Menu > Course Library. In Filters > Visibility, enable Show completed courses, then find the course.
2

Open the certificate

Select View Certificate when it appears on the course card. An assigned learning path can also show View Certificate beside the completed course. Immediately after completion, the result dialog can provide View & Share.
3

Check the details

Review your name, the course, completion details, and certificate number. If something is incorrect, ask your MSP to investigate the training record.

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Download a copy

On the certificate page, select Download. The download is a PNG image of the certificate. Wait for the download to complete and open the file to check it. If generation or downloading fails, retry later and give your MSP the certificate number and error message.

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Share a certificate

The Share your achievement area provides a certificate link and Copy button. Copy the link when you want to send it yourself. Available sharing controls include LinkedIn, Facebook, X, and email. Review the certificate details and destination before sharing. Email opens your email application with a prepared message; review the recipient and content before sending. Social sharing can require signing in to that service and completing its confirmation steps.
Certificate sharing is optional. A share link is intended for people outside the portal, so only share a certificate when you intend its achievement details to be visible to recipients.

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FAQs

Check that the course is completed and any required assessment was passed. Enable Show completed courses in the library. If the enrollment is completed but no certificate is available, ask your MSP to check it.
The certificate page downloads a PNG image. Keep that file as your copy of the achievement.
No. Sharing is optional and separate from course completion.
No. Copy places the link on your clipboard. You decide where to paste and send it.
Ask your MSP to check the underlying profile and training record. Do not assume editing your current profile automatically rewrites an already issued certificate.