Skip to main content
This guide is for company users and MSP staff. It shows how to open an agreement PDF. Uploading, replacing, and deleting PDFs is an MSP task, covered in Upload and manage agreement PDFs.

​
Before you start

  • You need the read agreements permission.
  • Your MSP must have uploaded a PDF to the agreement. If none is there, ask them.

​
Open a PDF

1

Open the agreement

Click Agreements or Contracts in the sidebar, then click the agreement’s row. Check the agreement name and company.
2

Click the Documents tab

The tab name shows the count, for example Documents (2).
3

Pick the year and version

Documents are grouped by agreement year, with the highest version first. Each shows a title, a version badge such as v2, the upload date, and the size. Latest marks the first version in that year. It does not mean the file is signed, accepted, or the current legal agreement.
4

Click the Download icon

The PDF opens in a new browser tab through a temporary link. Depending on your browser settings, it shows there or downloads.
5

Check the document

Confirm the year, parties, version, and contents. If pages are missing or it is the wrong file, tell your MSP.
The link is temporary. Do not bookmark it. Come back to the Documents tab and click Download again for a fresh link.

​
Troubleshooting

​
Frequently asked questions

No. It only opens the uploaded file.
No. It marks the first version within its own year.
Not as a company user. Ask your MSP how to send it.
The list can load before the detail. Look for a Some details could not be loaded warning and ask your MSP if it persists.
No. There is no restore. Ask your MSP for a copy.