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Audience: Company learners and MSP staff completing their own training. These instructions cover the portal’s course player. Training delivered through another provider can have its own player and completion rules. For Huntress tiles, follow Open your Huntress training. These provider cards use a different launch and completion workflow.

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Start or resume a course

1

Find your course

Open Training Menu > Course Library and select My Courses to show your enrollments. If you have not enrolled yet, find and enroll in the course.
2

Open the player

Select Start or Continue. A direct course link still requires access and an enrollment; ask your MSP if the course does not open.
3

Work through the content

Follow the course’s instructions. Video, document, interactive, and quiz courses can require different actions. Use the player’s fullscreen control when you need more room.Complete all required content and any assessment. A preview, an opened browser tab, or time spent on the page alone does not prove completion.
4

Check the result

Review the displayed progress and completion result. If a save error appears, keep the course open while your connection recovers and check the result again. Report recurring errors to your MSP with the course title and message.When a certificate is available, use View Certificate or View & Share to open it.

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Follow an assigned learning path

Your Training landing page can show learning paths assigned to you. Each path groups courses and shows completed courses, remaining work, and overall progress. Select Start Learning Path or Resume Next to open the next course. You can also use a course’s Start or Continue button within the path. Show more expands the course description. A completed course can offer Review or View Certificate. If you have no learning-path assignment, Training may show the course library instead. That does not mean your individual enrollments were removed.

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Review your enrollment history

Open Training Menu > My Training (/training/my-training). Review the enrollment table’s course or learning-path name, status, progress, score, and due date when present. Use the column filters to narrow the list. The summary shows enrolled and completed courses, learning hours, and average score. Use the individual enrollment to check a specific course. To launch a course, return to its library card or assigned learning path.

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Troubleshooting

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FAQs

Use Continue on the course’s library card, or Resume Next on your assigned learning path. Resume behavior within the content depends on the course type and the progress successfully saved.
No. Follow the course’s required content and assessment. A document course may provide a reading confirmation; that does not apply to every course type.
The course may include more content or a required assessment. Check the player and any error message. Ask your MSP if you completed the requirements but the enrollment still shows unfinished.
Users can have different assignments. The landing page shows assigned learning paths when available and can show the library when no paths are assigned.
Ask your MSP to review the assignment or due date. Your personal training page is for completing and tracking learning.
Check your connection, retain the exact error and course title, and contact your MSP if the problem continues. Avoid unenrolling or creating a duplicate enrollment to resolve a progress problem.