Before you start
- You need Training access and an enrollment in the course. See Find and enroll in a course.
- Training delivered through another provider has its own player. For Huntress tiles, follow Open your Huntress training.
Start or resume a course
1
Find your course
Open Training Menu > Course Library and select My Courses to show your enrollments. If you have not enrolled yet, find and enroll in the course.
2
Open the player
Click Start, or Continue if you already have progress. A direct course link still needs access and an enrollment. Ask your MSP if the course does not open.
3
Work through the content
Follow the course’s instructions. Video, document, and interactive courses work differently. Use the player’s fullscreen button for more room.Finish all the content. When the content is done, an Assessment section unlocks if the course has one. Click Submit assessment when you finish it. A preview or time spent on the page does not complete the course. A document course can ask you to click Confirm reading after you select I have read and understood this document.
4
Check the result
The player shows whether you passed and your score. If it says your progress could not be saved, keep the page open while it retries. Report repeated errors to your MSP with the course title and the message.When a certificate is available, click View Certificate or View & Share to open it.
Follow an assigned learning path
1
Click Training in the sidebar
The landing page shows each learning path assigned to you, with completed courses, remaining work, and overall progress.
2
Open the next course
Click Start Learning Path, or Resume Next once you have started. You can also click Start or Continue on a course inside the path. Show more expands a course description.
3
Review finished courses
A completed course shows Review or View Certificate.
Check your progress and history
1
Open My Training
Click Training Menu > My Training.
2
Read the summary
The summary shows Enrolled Courses, Completed, Learning Hours, and Average Score.
3
Check an enrollment
The table lists each Course / Learning Path with its Status, Progress, Score, and Due Date. Use the column filters to narrow the list. To open a course, go back to its library card or learning path.
Troubleshooting
Frequently asked questions
Where do I resume training?
Where do I resume training?
Use Continue on the course’s library card, or Resume Next on your assigned learning path. Resume behavior within the content depends on the course type and the progress successfully saved.
Can I manually mark any course complete?
Can I manually mark any course complete?
No. Follow the course’s required content and assessment. A document course may provide a reading confirmation; that does not apply to every course type.
Why am I not complete after watching the video?
Why am I not complete after watching the video?
The course may include more content or a required assessment. Check the player and any error message. Ask your MSP if you completed the requirements but the enrollment still shows unfinished.
Why does Training show learning paths for one user and a library for another?
Why does Training show learning paths for one user and a library for another?
Users can have different assignments. The landing page shows assigned learning paths when available and can show the library when no paths are assigned.
Can I change an assigned due date?
Can I change an assigned due date?
Ask your MSP to review the assignment or due date. Your personal training page is for completing and tracking learning.
What should I do if progress does not save?
What should I do if progress does not save?
Check your connection, retain the exact error and course title, and contact your MSP if the problem continues. Avoid unenrolling or creating a duplicate enrollment to resolve a progress problem.