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Use this guide to answer a questionnaire your IT provider emailed you. It is for survey recipients. You do not need to sign in or have any portal permissions.

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Before you start

  • Use the email addressed to you. The link identifies you and your company, so do not share it or use a colleague’s link.
  • Do not assume your answers are anonymous. Your provider can see who responded.
  • Finish in one visit if you can. Answers are not saved to your account.

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Answer and submit the questionnaire

1

Open your invitation

Click the survey link in your provider’s email. Read the survey title and the introduction at the top of the page.
2

Answer the questions

Answer every question marked with an asterisk (*). Questions can ask for short or long text, a single choice, several choices, a rating, a number, a date, an email address, a phone number, or yes or no.
3

Submit

Click Submit Survey. If a required question is missing an answer, the page shows This question is required. Fix it and click Submit Survey again.
4

Check for the thank-you message

A Thank You! page means your response was sent. Wait for it before you close the page.
Choosing an answer does not send it. Only Submit Survey sends your response.

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Save your progress on this device

If the page offers Remember progress on this device, turn it on to keep your answers in this browser. The page then shows Progress saved with the time. If you come back on the same browser, it says Your previous progress has been restored. Click Clear saved progress to start over. Saved progress is not a submitted response. You still need to click Submit Survey, and the saved answers do not follow you to another device.

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Frequently asked questions

No. The emailed link opens the survey directly.
No. Saved progress stays in the browser you used. Use one browser from start to finish.
No. The survey has no edit option for recipients. Contact your provider to correct an answer.
No, do not assume it is. Your invitation ties the response to you and your company. Some surveys are tied to a support ticket, and your feedback can then appear in that ticket’s history.
First reopen the original link. If it says you already completed the survey, do not submit again.
No. Ask your provider for a separate link for each person.