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Open the questionnaire link sent by your IT provider. The invitation opens the survey directly; you do not need permission to create surveys or administer the portal to respond.
For survey recipients. Your invitation identifies the response it accepts, so use the link addressed to you. Do not assume that an emailed questionnaire is anonymous.

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Answer and submit

1

Open your invitation

Follow the survey link in the provider’s message. Check the survey title and introduction so you know what feedback is being requested.
2

Answer the questions

Complete questions marked with an asterisk. Depending on the questionnaire, answers can use text, single or multiple choices, numbers, dates, yes/no controls, or rating scales.
3

Review your response

Check your answers before submitting. A checkmark beside a field indicates that an answer is present; it does not mean the whole survey has been sent.
4

Submit the questionnaire

Select Submit Survey and wait for the result. Correct any highlighted required-field errors. A successful submission displays a thank-you message.
After submission, the invitation is marked completed. There is no recipient-side edit button for the completed questionnaire. Contact the provider if you need to correct an answer.

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Leaving and returning

Complete and submit the survey before closing it when possible. Do not rely on automatic progress saving or expect a draft to appear on another device. If the page offers Remember progress on this device and a saved-progress indicator, that is local browser-session progress, not a submitted response. Clear saved progress clears the locally retained answers. You still need to select Submit Survey to send the questionnaire. A questionnaire can be associated with your invitation, company, or support ticket. Depending on the provider’s configuration, submitted feedback can be used in reports, trigger follow-up, or appear in the linked ticket history.

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Frequently asked questions

The emailed invitation opens the public response form. Creating surveys and viewing management reports are separate capabilities.
No. Complete the form and select Submit Survey. A field checkmark is not submission confirmation.
Do not rely on that. Any available saved progress is local to the browser session. It is not a synchronized account draft.
No. It retains local progress when available. The provider receives the questionnaire through Submit Survey.
The completed invitation has no recipient edit action. Ask the provider to arrange a correction or another invitation.
Use your own invitation. Responses can be associated with the intended recipient and company; ask the provider for a separate link if needed.
Do not assume so. The invitation can associate the response with recipient and company information, and ticket-related feedback can appear in the linked ticket history.
First check whether the original link now reports completion or ask the provider to confirm receipt. An error or interrupted page does not always establish that nothing was saved.