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Audience: MSP staff with permission to manage Documentation settings. Company users browse the resources you make available to them. Yes. The Documentation Hub gives clients one place to find files and links. Upload a file in Documentation > Documents, then add it to the Hub as a Document resource. For a file stored elsewhere, add a Link resource with its sharing URL in Settings > Documentation > Hub. You can also add folders and portal pages. Hudu or IT Glue is not required for native portal content or external links. The Hub is also called the resource hub. Its displayed title is customizable, so your portal may call it Important Info or another name.

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Enable the Hub

Open Settings > Documentation > Hub. Turn on Enable hub, enter a Title, and choose Navigation placement. The Hub can appear on the main Documentation page, as a standalone page, or as the Company Overview sidebar item. Select Save hub to save these settings.

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Upload a file and add it to the Hub

1

Upload the file to Documents

Open Documentation > Documents and select Upload. Choose a DOCX, XLS, XLSX, PDF, or CSV file, set its company and folder as appropriate, and complete the upload. See Create and maintain portal documents for the full upload workflow.
2

Add a Document resource

Return to Settings > Documentation > Hub. In Page layout, use the + (Add resource) control in Featured or the section where you want the file to appear, then choose Document. Search for and select the uploaded file. Existing portal pages and shared provider documents can also be selected.
3

Choose the audience and save

Review Company and Who can see this, then select Add resource. Wait for confirmation. Open the Hub to check its placement and review access for the intended audience.
Uploading a file adds it to Documents; adding a Hub resource makes it easy to find from the Hub. These are separate steps. To feature a collection instead of one file, choose Folder when adding a resource and select the folder.
1

Copy the file's sharing URL

Get the web link from the service where the file is stored, such as SharePoint, OneDrive, or Google Drive. Make sure the intended recipients have access in that service.
2

Add a Link resource

In Settings > Documentation > Hub, use + (Add resource) in Featured or a section and choose Link. Enter a descriptive Link title and paste the sharing link into URL. You can also add a description and choose an icon.
3

Choose the audience and save

Set Company and Who can see this, then select Add resource. Wait for confirmation and check the link from the Hub.
A Link resource opens its destination in a new tab. It does not upload, copy, or sync the external file into MSPortal. The destination still controls access and may require a separate sign-in.

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Saving and visibility

  • Save hub saves Hub settings such as its title, enabled state, and navigation placement.
  • Add resource saves a new resource; Save changes saves edits to an existing resource.
  • Layout changes, including resource placement and section edits, save automatically. Wait for saving to finish before leaving.
  • Review both company scope and audience. A Link resource with no audience selected is hidden; a Document or Folder resource with no audience selected follows the linked content’s visibility.
  • If the Hub is missing, check Enable hub, its navigation placement, and the user’s access. Company users do not manage Hub resources themselves.