Before you start
- You need Security Awareness read access.
- Your MSP connects each provider and maps its customers to companies.
- What you see depends on which providers are connected and which companies you can access.
Choose where to look
Open Security Awareness
1
Open Security > Security Awareness
The page needs Security Awareness read access and at least one connected provider.
2
Pick a provider tab
When more than one provider is connected, tabs appear at the top: CyberHoot, BSN, Phin, Huntress, Phished.io, and Avanan. The CyberHoot tab shows company and challenge sections. The BSN, Phin, and Huntress tabs show a learner table for that provider. The Phished.io tab has Learners and Insights views. See Connect Phished.io.
3
Check the company selector
The data follows your company selection.
Phished.io
The Phished.io integration adds Learners and Insights views under its provider selection. Learners uses the shared training status table; Insights shows current training-session totals and simulation events from the last 30 days. Phished also becomes an available provider in the combined Security Training learner table. Training is a current snapshot. Simulation event counts preserve the source event types and do not provide a calculated click rate. Confirm company mapping, permissions and the last successful sync before interpreting the results.Ask for help (company users)
These pages only show results. They do not assign training, start phishing tests, send reminders, unlock accounts, or change permissions.1
Note the details
Write down the provider, the course or challenge name, and what looks wrong.
2
Ask through the Home AI Assistant
Follow How to open a ticket, then review and confirm the request. Your MSP handles account and assignment changes.
Fix missing or wrong data (MSP staff)
1
Check the company and your permission
Confirm the company selector and your Security Awareness read permission.
2
Check the integration
Open Settings > Integrations and make sure the provider is active and its customer or organization is mapped to the right company.
3
Check the sync
Look at the integration’s sync information, and compare with the provider itself when figures look old or incomplete.
4
Make changes in the provider
Assignments, campaigns, and accounts are changed in the provider, not in these pages.
Use awareness data in reports
- The Security Awareness Overview and Security Awareness: Users Needing Attention blocks are available in the report builder.
- Security Awareness & Training is a content source for narrative reports. It is off by default, so turn it on in the report or template.
Troubleshooting
Frequently asked questions
Why does Security Awareness look different from Security Training?
Why does Security Awareness look different from Security Training?
Security Awareness shows one provider per tab, and CyberHoot has its own company and challenge sections. Security Training puts all providers in one learner table.
Can a company admin assign courses or manage users here?
Can a company admin assign courses or manage users here?
No. These pages only show results. Your MSP manages access and provider settings.
Can I export these tables to CSV?
Can I export these tables to CSV?
No. These tables have no export button.
Does an empty page mean everyone finished?
Does an empty page mean everyone finished?
No. Check the company selector, filters, mapping, and sync with your MSP.