Skip to main content
Select a device’s Name in Devices to open its details. Overview shows the information currently available for that record. Available sections depend on the connected tools and the data they have supplied.
For Company users and MSP staff with access to the device. Provider portal and remote-access shortcuts are hidden from Company users. An MSP screenshot can include additional controls that your account does not have.

​
Read the Overview

  1. Confirm the device name and company in the panel header. A friendly display name may also show the underlying device name.
  2. Review the reported dates, including Last Seen in the inventory and any timestamps shown in the panel.
  3. Check the relevant fields below. A dash or absent section means the value is unavailable; it is not a successful health check.
A protection badge or recent inventory entry does not by itself establish that every security control is healthy. Use the relevant reported evidence and ask your provider about missing or unexpected values.

​
Understand the IP location section

Reported IP Address and External IP serve different purposes. The former may be an internal network address. IP location uses the integration-reported external IP to estimate the internet exit point.
  • IP observed describes when the external address was recorded.
  • Last checked describes when that address was looked up for location.
  • Find approximate location runs the available lookup; it can contact the configured location service.
  • Open map opens the approximate coordinates on an external map.
If no external IP is reported, the panel explains that a lookup is unavailable. Typing an internal address into a device record does not supply a verified external location.

The location section explains when the integration has not reported an external IP.

The result is approximate, not GPS tracking or a street address. A VPN, shared office connection, or internet provider can make several devices appear in the same place. See find an approximate IP location and understand location results.

​
Open integration tabs

The detail panel can also offer:
  • Cork or Liongard, when the device has corresponding integration data.
  • IT Glue, when the portal has that integration. An unlinked device can show that it is not documented in IT Glue.
  • Edit, when your account has device-management permission.
These tabs have separate purposes. A missing integration tab is not a finding that the device is unprotected or undocumented in every system. Ask the MSP to check integration availability, mapping, synchronization, and your access. MSP staff may also see Portal, Remote, or provider-named shortcuts in the header. These open another service and can require separate access. They do not grant Company users remote control.

​
Report a problem with the record

Give your IT provider the device name, company, the field that appears wrong, and the reported date. Explain whether you are reporting an inventory error or a problem using the device. Opening a detail panel does not create a support ticket. If a section fails to load, close and reopen the device after the inventory has loaded. Do not treat missing extended details as proof that the device has no hardware, security tools, or network connection.

​
Frequently asked questions

The panel primarily displays imported and cached information. Some MSP management views can refresh provider data, including an automatic refresh for supported ASIO devices. Opening the IP location section alone does not force a new location lookup. Check the reported timestamps.
The connected source may not supply that information, or its details may not have loaded. Missing information is not a healthy or unhealthy result by itself.
Company users do not receive the MSP provider or remote-access shortcuts. MSP staff may see external links when a connected source supplies them; those services have their own access requirements.
Some integrations supply a friendly display name. The panel can show that name together with the underlying device name so you can identify the same record.
No. It means no date is available in the record. Ask your provider to confirm coverage.
No. It estimates the location of the internet exit point associated with a reported external IP. Check both observation and lookup dates.
The tab can be available because the portal uses IT Glue. It can show that this particular device has no linked configuration; that is different from the integration being absent.
No. Check any error message, reopen the device, and verify the intended values. A closed panel alone is not confirmation of a successful update.