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Use this page to read the details of one endpoint from Cork, Acronis, or Bitdefender GravityZone. It is for company users and MSP staff.

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Before you start

  • You need Security read access and an active Cork, Acronis, or Bitdefender GravityZone integration.
  • Find the device first. See Find security endpoints.
  • The panel shows the row already loaded in the table. It does not scan the device or refresh data from the provider.

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Open the detail panel

1

Open Endpoints

Open Security > Endpoints and find the device.
2

Click the row

Click the row away from its checkbox. A panel opens on the right.
3

Confirm the device

Check the device name, company, and source at the top. Badges beside them show Online or Offline, the protection status, and the source.
4

Read the sections

Scroll through the sections described below. Close the panel when you finish. Closing it changes nothing.
Fields without a value are left out of the panel. Which fields appear depends on the source.

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Read the General section

General can show Device Name, Hostname, Company, OS, OS Version, Architecture, IP Addresses, Source, and Last Seen.

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Read an Acronis record

  • Acronis Agent can show Agent Version, Protection Status, Auto Update (Enabled or Disabled), and Registered. These are reported values. You cannot change them here.
  • Online and Protected are separate. A device can be online and unprotected.
  • For Acronis records, OS Version and Last Seen are blank, because Acronis does not report them. The agent version and the registration date are in the Acronis Agent section, under Agent Version and Registered. Use Status in the list for the connection state.
  • Backup shows Last Backup Status, Last Backup Time, and Backup Size. This section appears only when Acronis supplies a backup status or a backup size above zero.

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Read a Bitdefender record

Bitdefender agent can show: These are reported values from the latest GravityZone sync, every 4 hours. You cannot change them here.

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Read a Cork record

Integration can show Integration Source, Integration Identifier, and External Device ID. Cork records do not have an Online status or Acronis agent details.

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Identifiers

Identifiers lists Internal ID, Integration ID, and External ID. Your MSP can use them to match the record in the provider. You do not need to enter them anywhere. The panel has no restore, backup now, protection, or update action. For backup history, see Find device backups and Read backup activity and details.

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Troubleshooting

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Frequently asked questions

No. These are read-only. Your MSP uses the provider, such as Acronis or GravityZone, to change them.
Acronis does not report them. Find the agent version and registration date in the Acronis Agent section. Check Acronis for the operating-system version.
No. It shows the row already loaded in the table.
Tell the Home AI Assistant the device, company, source, and the value you are asking about, then confirm the request when prompted.