Find a group
- Confirm the top-bar company scope.
- Enter a name in the Group column filter, or a group email/domain fragment in Email.
- Use Company and Provider where those columns appear, and choose a Type when needed.
- Wait for the count and rows to update. Changing a filter returns the list to page 1 and closes an open member dialog.
- Use Previous and Next for additional results, then click the required row to read its members.
Choose a type
Open the Type filter and select the classifications you need. Its search box finds type options, not group or member records. Multiple selected types are alternatives: a group can match any selected type.Choose from the group types available in the current scope; options depend on synchronized data.
Sorting, export, and missing results
The current Groups list does not offer column sorting, a Members range filter, a Client visible filter, or CSV export. The member dialog also has no search or export. Ask your MSP for provider records if you need a broader membership analysis. For an empty result, clear table filters and check the company scope. If a Company user still cannot see a group that an MSP reader can see, the MSP should check Client visible as well as company mapping and synchronization. A group offered in a ticket form does not by itself grant access to Cloud Groups; ticket forms have their own access and provider/type restrictions. MSP staff: Hide all security groups uses the top-bar company scope, not these table filters or the visible page.FAQs
Can I search by a member name to find their groups?
Can I search by a member name to find their groups?
Does the Type search box search group names?
Does the Type search box search group names?
Do two selected types have to match at the same time?
Do two selected types have to match at the same time?
Can I sort by member count or export the group list?
Can I sort by member count or export the group list?
Does Clear Filters remove my company access restrictions?
Does Clear Filters remove my company access restrictions?
Why can my MSP see a group that I cannot?
Why can my MSP see a group that I cannot?
Does a group in a ticket form mean I can open Cloud Groups?
Does a group in a ticket form mean I can open Cloud Groups?
Does filtering to one row limit Hide all security groups to that row?
Does filtering to one row limit Hide all security groups to that row?