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Use Cloud > Groups to see the Microsoft 365 and Google Workspace groups synced for your companies, and to open a group to read its members. This page is for MSP staff and company users.

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Before you start

  • You need Cloud read access (the Cloud resource with Read access in the role editor). It covers both Microsoft 365 and Google Workspace groups.
  • Company users see only the groups their MSP has left visible to clients. MSP staff see every group, including hidden ones.
  • Opening a group does not make you a member and does not give you access to anything the group controls.

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Open a group and read its members

1

Open Cloud > Groups

Click Cloud in the sidebar, then click the Groups tab.
2

Pick the company

Use the company selector in the top bar. MSP staff can pick one company, Global View, or Assigned Companies if their access is limited.
3

Find the group

Type in the filter box under the Group or Email column heading. Use Type and Company to tell similar groups apart.
4

Click the group row

A dialog opens with the group name, the company, and a provider badge.
5

Read the members

The dialog lists Name, Email, Type, Role, and Status. It shows 100 members per page. Use the page controls at the bottom to see more.
6

Close the dialog

Close it with the close button or press Escape.
The dialog is read only. It has no member search, no export, no add or remove member action, and no expansion of nested groups.

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Show more columns

1

Open the column list

Click Columns above the table.
2

Turn on the columns you want

Check the columns to show, such as Aliases and Last synced. Drag a column to change its order.
3

Save

Click Save Changes. Click Cancel to discard your changes.

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What each column shows

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Read the member dialog

  • Type says whether the member is a user, a group, or another kind of entry.
  • Microsoft members show Not available for Role and Status. Google members show the role and status Google reports.
  • A nested group appears as one member row. The dialog does not list the people inside it.
  • The count in the dialog heading comes from the group record. The page controls count the synced member rows. The two can differ.

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Troubleshooting

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Frequently asked questions

No. This page is read only. MSP staff change membership in Microsoft 365 or Google Workspace. Company users can open a ticket with the group, the person, and the change they need.
No. Members may not have synced yet. Confirm in the provider before you rely on it for an access review or offboarding.
No. A nested group shows as one member row. Check the nested group in the provider to see its people.
MSPortal does not sync those fields for Microsoft group members.
No. Groups update on the integration’s regular sync.