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Use Devices to find equipment you can see, check its details, and review warranty dates. This guide is for company users and MSP staff with access to Devices.

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Before you start

  • Your role and company selection decide which devices you see. Your MSP manages company user access.
  • Seeing a device does not let you edit or delete it. Those actions need manage access to Devices.
  • Devices come from manual records and from connected tools. Fields differ by source.

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Find a device

1

Open the inventory

Click Devices in the sidebar. If tabs appear at the top, choose Devices.
2

Check the company selector

Company users see their own companies. MSP staff may be looking at several companies or all of them.
3

Narrow the list

Use the filters in the column headers. You can filter by Name, Device Type, Manufacturer, Model, Serial Number, Location, and more. Wait for the results to load. When you look for one device, filter on one identifying field at a time.
4

Open the details

Click the device Name. The side panel opens on Overview. Check the company, identifying details, and dates before you use them in a support request.
The table has pages. Use the controls at the bottom to move through them. If a column is missing, open the column selector, because some columns are hidden until you turn them on.

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Review warranty dates

The cards above the table are shortcuts. Click an active card again to clear it. Total Devices does not clear your column filters or company selection. Clear those yourself if the list is still shorter than you expect. For other date ranges, use the Warranty End column filter. A blank warranty date means none is recorded. It does not mean the device is covered or expired. Ask your IT provider to confirm warranty details.
Total Devices, Warranty Expired, and Expiring (90d) filter controls

The device summary cards in an example company, from the MSP view.

MSP staff also see an Unimported Devices row under the cards when connected tools have devices waiting to be imported. Each chip opens that provider’s import page.

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Export the inventory

1

Set your scope and filters

Choose the company and filters that match the list you want.
2

Click Export CSV

The button is in the table controls.
3

Open the file

Check your browser’s downloads, open the file, and check the records before you share it.
The export includes every matching device across all pages. It does not depend on which rows are checked or which page you are on. It uses its own set of columns, so hiding a column on screen does not remove it from the file. The columns include Name, Company, Device Type, Manufacturer, Model, OS, Serial Number, IP addresses, Location, Last User, Assigned Owner, Last Seen, Integration, Warranty Start, Warranty End, and Device Age. If the file is empty or wrong, check your filters and try again after the list has finished loading. An empty file does not prove you have no devices.

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Troubleshooting

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Frequently asked questions

Open Devices, click the device Name, and read Overview. You can also use the Serial Number column. Include the device name and the problem in your support request.
No. It only clears the warranty or type shortcut.
No. It downloads all devices that match your filters, across pages.
Only with manage access to Devices. The Edit tab does not appear without it. Ask your provider to make the change.